Division of Technology Services (DTS)
1400 West Washington Street, Phoenix, Arizona 85007

Salary: $90,100 - $100,744 

Grade: 27

Closing Date: January 1, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

DES is seeking an experienced and highly motivated individual to join our team as a Systems/Network Engineer. This position is responsible for managing access requests, the implementation and maintenance within a Cisco Nexus environment; Switching and Routing, F5 Load-Balancing; Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP)/IP Address Management (IPAM) in Info-Blox, and Azure Networking. This position may require driving or the use of a vehicle as an essential function of the job to conduct State business.

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Maintain, monitor and update Cisco Network Route/Switch Environment, add/remove routes, create DNS records/zones, and DHCP scopes. Create F5 Virtual Servers. Create/update Microsoft Azure VNets, Subnets, Load-Balancers.
• Create basic process documentation for internal use and take part in meetings to try and streamline the processes. Troubleshoot issues within the F5 Load-Balancer/DNS/DHCP/IPAM/Cisco Nexus, Microsoft Azure environment.
• Responds promptly to customer needs and takes a customer-centric approach to problem solving. Conducts daily device logs analysis, identifies and characterizes incidents, generates incident reports, and investigates suspicious network activity.
• Reviews configuration change proposals for compliance to established standards, guidelines and policies. Provide support to Tier 2 Techs, Developers or Production support with issue resolution.
• Performs system analysis, designs, constructs and tests infrastructure. Identifies opportunities and implements solutions to improve efficiency and reduce waste.

Knowledge of:

• Thorough working knowledge of various infrastructure technologies and in-house developed applications utilized in the enterprise
• Advanced information system configuration management
• Cisco Nexus 7K/9K Route / Switch technologies
• F5 Load-Balancing
• DNS/DHCP/IPAM
• Microsoft Azure Networking technologies
• Evaluating and testing of emerging technologies

Skills In:

• Strong customer service
• Excellent interpersonal communication, written and oral
• Expert troubleshooting
• Analyzing existing services and comprehend where improvements need to be made
• Analyzing existing performance trends and recommend adjustments or changes where required
• Developing and writing technical documentation

Ability to:

• Balance, prioritize and organize multiple tasks
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Build strong relationships inside and outside the organization
• Perform advanced design, maintenance and repair of servers

This ideal candidate for this position will have:

• Cisco Certified Network Professional (CCNP), Microsoft Azure Networking Certification (AZ-700)

• If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Bachelor’s degree plus 8 years of extensive experience in systems engineering (or equivalent experience).
• Applicants for this position will be required to apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets DES requirements for a Level One card.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us Yolanda Knori at 480-435-0897 or OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Yolanda Knori at 480-435-0897 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.