Address:

Arizona State Prison Complex - Perryville
2105 North Citrus Road
Goodyear, AZ 85395
https://corrections.az.gov/

Salary:  $83,280.00

Grade: 29

Closing Date: 03/18/2025

Do you have experience working with Networks in the Information Technology (IT) field? Do you have any IT certifications? Great, come join our IT professionals. We’re just a click away!

The Arizona Department of Corrections, Rehabilitation &Reentry (ADCRR) is seeking to fill the Systems/Network Manager position. This position is responsible for supervising and the design, installation, modification, maintenance and management of Local Area Network (LAN)/Wide Area Network (WAN) environments throughout the state.

- Provides effective recommendations concerning LAN/WAN strategies, system acquisitions, enhancements and upgrades
- Analyzes and resolves complicated operating problems to optimize network performance
- Supervises and evaluates staff and addresses various personnel issues
- Designs, installs, configures, tests and monitors various types of operating systems and hardware for departmental and multi-departmental LAN/WAN systems, including the internet
- Conducts diagnostic tests on hardware, cabling and software
- Adds, changes, and deletes users and services on the network
- Ensures and controls systems security
- Prepares implementation plans, systems administration and user documentation
- Trains Department users and provides technical assistance as needed
- Attends meetings, prepares reports and documentation, and develops technical implementation plans
- Attends training classes, seminars and keeps abreast of current industry trends
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge of:
- LAN/WAN Technologies at all layers, systems, and data processing policies, practices, and procedures
- Network architecture
- Principles of effective supervision
- Telecommunication systems and voice or data lines
- System analysis and design techniques
- Project management concepts
- Principles and techniques of computer networking and design
- Emerging technologies
- Microsoft Active Directory, data backup and recovery system, endpoint security, Web proxy technologies and G Suite products
- Business English sentence structure and grammar
- IP surveillance cameras
- Desktop support and ticketing systems
- Wireless technologies and equipment
- Fiber optics

Skill in:
- Management and supervision
- Communicating and listening
- Project and time management
- Customer service
- Report writing
- Analyzing and resolving computer systems problems
- Technical troubleshooting of network connectivity
- Problem-solving and research techniques
- Creating and interpreting network diagrams and topology
- Building and maintaining interpersonal relationships with State government officials, vendors and agency staff

Ability to:
- Lift/carry 50 lbs.
- Push/pull 100+ lbs.
- Walk/run 1+ miles
- Work in a prison environment
- Work independently, self-motivate, and set goals and objectives
- Learn and adhere to agency policies and procedures
- Balance, prioritize and organize multiple tasks
- Respond promptly to customer needs and take a customer-centric approach to problem-solving
- Plan, conduct, and solicit customer feedback and extensive technical surveys to improve service
- Manage difficult or emotional customer situations
- Manage a diverse geographically dispersed workforce under tight budgetary and time constraints
- Communicate ideas and concepts effectively to a wide variety of individuals at all organizational levels
- Evaluate and test emerging technologies
- Apply creative solutions to business problems
- Develop and write technical documents
- Maintain confidentiality

- Undergraduate degree in Computer Science, Information Technology or Business
- Two (2) or more certifications in Information Technology Infrastructure Library (ITIL), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), or CompTia Network+ certification
- Five (5) years of experience working in an IT environment

Employment is contingent on the selected applicant passing a background investigation, drug test, and possibly a medical/physical examination.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.