This role is only available to current Arizona Department of Revenue employees. Contractors and/or employees outside of the Arizona Department of Revenue are not eligible to apply.

The eServices Analyst, Senior is a Grade 22. Employees on a special work assignment in a higher graded position shall receive conditional pay supplement in an amount equivalent to the promotional guidelines. Employees on a special assignment in the same grade or lower graded position shall receive no additional compensation.

Applications must be received by 5:00pm on Friday, March 21, 2025.

The eServices Analyst Senior serves as the team lead and dedicated systems management resource for the department’s eServices team, and is responsible for providing technical systems support, advice, development recommendations, and trouble-shooting assistance to team members. Additionally, this role conducts analysis of programs, policies, procedures, systems, practices, and operations, and assists in the development of resource materials relating to system use.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Check out the attached job description for more details!

Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
-Minimum of five years' experience in tax and/or business systems analysis

Licenses & Certifications
-None

Knowledge/Understanding
-Knowledge of applicable legislation, rules, regulations, standards, and policies
-Knowledge of the principles and practices of public administration; emphasis in effective planning, organization, and management
-Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation
-Knowledge or research methods and reporting techniques used in administrative studies
-Knowledge of operational/programmatic structures
-Basic understanding of SQL queries and business analysis concepts

Skills
-Strong verbal, written, and listening communication skills
-Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
-Strong interpersonal skills and demeanor
-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work both independently and collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to lead a team and create a positive team culture from team members
-Ability to learn LEAN concepts, principles and tool
-Ability to understand and solve problems by applying advanced analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
-Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands
-In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
-No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

-Bachelor’s Degree in Business, Accounting, Finance, Management, Information Technology, or a related field
-Experience in the area of continuous process improvement
-Experience in IT methodologies and/or Quality Assurance testing, a plus

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.