ADMINISTRATIVE SERVICES OFFICER 2
3003 N Central Ave Phoenix, AZ 85012

Salary: $29.4912 HRLY/$61,341.70 Salary 

Grade: 21

Closing Date: March 22, 2025

Under the general supervision of the ADCS Office of Licensing and Regulation (OLR) Child Welfare Licensing Manager, this position is responsible for managing a unit dedicated to investigating licensing issues of Child Welfare Agencies statewide. This position implements a model of management that engages staff, promotes internal and external collaboration, and retains a knowledgeable and committed team. This position hires, orients, and trains staff in alignment with the agency mission, values and philosophy. Supports and promotes the Arizona Management System, assesses staff's performance, provides coaching, support, and mentoring, and is responsible for understanding licensing rule and the various functions of OLR.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Ensure unit’s adherence to policies and procedures of OLR while working to support a variety of external and internal stakeholders. Respond to email and phone communications, agency inquiries, and conduct outreach. Staff Child Welfare Agency issues and assist in determining outcomes to ensure safety of children in out of home care that could result in an adverse action being taken by OLR.
  
• Implement agency strategic initiatives and goals - Support management in the planning, organization, and implementation of functions to ensure all work is performed in accordance with all applicable federal and state statutes, administrative rules, agency policies, and procedures, and within statutory time frames.
  
• Reviews and evaluates employee performance and promotes quality assurance within their unit to ensure unit is within compliance. Mentor direct reports and ensures staff have the tools to be successful in their job functions. Coordinate, develop, and identify training to staff and provide technical assistance to various levels of stakeholders and staff.
  
• Supports and promotes the Arizona Management System; Gathers, reviews, analyzes and interprets data, evaluates and identifies trends, creates countermeasures and evaluates overall performance of the unit.
  
• Other duties as assigned as related to the position.
  

Knowledge of:

• NASW code of ethics and professional standards
• Federal and state laws/regulations and policies governing licensing
  
• Roles and responsibilities of court, law enforcement, hospitals, schools, mental health system, community agencies, and other child welfare professionals
  
• Inspection and investigative methods, procedures and techniques
  
• Normal child adolescent behaviors
  
• Physical and behavioral indicators of abuse, neglect, and mental health disturbances
  
• Statewide community resources
  
• Personal computers; web-based applications, Microsoft Office Suite
  
• Guardian System
  
• Arizona Management System
  

Skills in:

• Maintaining interpersonal relationships with internal and external customers
  
• Excellent verbal and written communication
  
• Data analytics; to include interpreting data
  
• Report creation from Power BI and Excel
  
• Time management; organization
  
• Customer service
  
• Conflict resolution
  
• Problem Solving
  
• Critical Thinking
  
• Performance Evaluation
  

Ability to:

• Interpret federal and state statutes, licensing rule, and OLR policy
  
• Adhere to OLR and DCS policies and procedures
  
• Testify in required Court proceedings
  
• Provide good judgment and discretion
  
• Maintain confidentiality
  
• Work with various levels of professionals; internal and external
  
• Work independently as well as with a team
  
• Present to staff and stakeholders
  
• Maintain professional boundaries
  
• Prepare detailed documentation of client and professional contacts to ensure that records accurately convey reported information and minimize misinterpretation
  
• Accept responsibility for work product and outcomes
  
• Recognize indicators of abuse/neglect
  
• Perform after hour duties
  
• Make independent decisions and work under general supervision
  
• Plan, organize, and coordinate projects to meet deadlines

Bachelor's or Master's degree in social work, business or public administration, a social or behavioral science or other acceptable field
Management experience. At least 3 years of child welfare experience; 1 year of supervisory experience preferred.

The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.   Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.