SERVICE COORDINATOR
3003 N Central Ave Phoenix, AZ 85012

Salary: $27.1410 HRLY/$56,453.28 Salary 

Grade: 20

Closing Date: March 23, 2025

The Fidelity and Compliance Service Coordinator is responsible for the management of contracted programs. This position functions as a liaison between contracted providers, Department of Child Safety (DCS) statewide staff, and the community. Hybrid position.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Ensures fidelity and compliance to the program model, monitoring of service delivery through quality assurance and technical assistance site visits throughout the state. Prepares and distributes written reports and follows-up with action items identified in the course of the visit.
  
• Oversees, monitors and evaluates service delivery to support program outcomes/compliance and assures accuracy of program reports, including identifying practices requiring improvement, and identifying/implementing solutions.
  
• Provides technical assistance and coordination to DCS, program providers, community groups and stakeholders involved in assigned programs and topics such as evidence based practices, trauma informed care, protective factors, comprehensive assessment and child welfare.
  
• Facilitates regular communication and quarterly meetings with contracted providers.
  
• Participates in meetings with staff from various DCS teams/regions, providers and other stakeholders. Develops and conducts educational presentations to inform DCS of the program available to clients.
  
• Coordinates and prepares written materials such as materials aimed at practice improvement and reports utilizing best practice approaches.
  
• Other duties as assigned as related to the position.

Knowledge of:-

• Child welfare and independent living program-
• Evaluation and communication methodologies
  
• Implementation science, data analysis and principles
  
• Report development
  
• Principles of continuous quality improvement
  
• Principles and practices of effective procurement process
  
• Software applications (Word, Excel, Access and Power Point)
  
• Interrelationships of public sector partnerships and collaborations in child welfare service delivery
  
• Research methods and analytical techniques
  
• Project management
  

Skills in:

• Public and community relations
  
• Project management
  
• Strategic planning
  
• Quality assurance
  
• Researching, analyzing and interpreting data
  
• Evaluating programs
  
• Written and verbal communication
  
• Effective facilitation
  
• Problem identification and resolution
  
• Organization
  
• Group processes

Ability to:

• Think and plan strategically
  
• Research best practices
  
• Facilitate work groups
  
• Design and implement project plans
  
• Develop presentations

Master's or Bachelor's degree in social work or in a related field with 4 years of social service experience; experience in child welfare or other work with children and families in a social service situation. Training: project management, strategic planning, performance outcome analysis, policy and program development, quality assurance.

In-state travel is required.

The ability to secure and maintain clearance from the DCS Central Registry.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.   Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.