Division of Business Services
Operations Support Services
1002 South 63rd Avenue Suite 102, Phoenix, Arizona 85043

Salary: $61,591.00 - $67,320.00 Annually 

Grade: 21

Closing Date: March 17, 2025

Would you like to be part of an amazing team that makes Arizona thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Print Shop Manager is responsible for all aspects of copying, printing, and distributing products for the Department of Economic Security. This includes overseeing the operation of the Print Shop, which involves purchasing paper, reviewing the work of the Graphic and Design team, managing chargebacks, ensuring, and handling the input and payment of monthly bills.

This position may offer the ability to work remotely, within Arizona, based on the department’s business needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Review and analyze budgets, ensure Print Shop copier and Central Distribution chargebacks are correct and submitted to accounting as required.
• Inform the Program Administrator on any concerns with discrepancies, potential problems, or the need to revise charge-back rates.
• Manage the operation of the print shop. This includes the print shops color and black / white copy print shop machines, and bindery equipment.
• Review, evaluate and analyze individual printing requests and provide written estimates when necessary.
• Review and analyze policies and procedures within the assigned sections.
• Develop desk procedures on major tasks and the development of necessary intranet sites.
• Review and analyze Print Shop/Copier production statistics.
• Provide accurate and timely information to internal/external customers.
• Prioritize special project/assignments as required.

Knowledge of:
• AZ Procurement Portal system, the principles and practices of administration, organization, budgetary control to properly control operation costs.
• Planning, organizing, controlling and supervision to ensure production of the end products in a cost effective and timely manner.
• Policies and procedures to ensure budgets are current and correct.
• Safety practices.

Skills in:
• Writing and communication skills to ensure policies and procedures are written clearly and concisely.
• Detecting or anticipating budgetary problems; Applying fiscal and budgetary management to properly analyze and manage budgets
• Solve problems related to personnel, production, and finances. Operate the printing estimates program, production copiers, floor copiers, bindery equipment, and distribute materials effectively.
• Oversight of Staff.

Ability to:
• Train and motivate staff.
• Communicate operating processes and procedures effectively to customers.

The ideal candidate for this position will have:

• Five (5) years of experience working with printing software and operating high-speed production and floor copiers.
• Three (3) to five (5) years using press and bindery equipment.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Norma Pina (480) 952-7560 or npina@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disbility may request a reasonable accommodation such as sign language interpreter or an alternative format by contacting (480) 952-7560 or npina@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.