Address:  

VICTIM SERVICES
701 East Jefferson Street
Phoenix, AZ 85034

https://corrections.az.gov/

Salary: $42,835.00 - $51,000.00 

Grade: 17

Closing Date: 05/14/2025

Are you a professional who would like to work closely with the Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR)?

We are looking for an individual like you, a leader who assists with victim casework, directs victim services, assists with data entry for monthly statistics reports, victims rights notification letters, and ensures accurate case documentation of activities and services. You will also be responsible for responding to victims' related phone calls, e-mails and coverage.

This opportunity can be for you, APPLY NOW!

- Answers phone calls and e-mails from victims to provide assistance as requested
- Provides services to victims such as referrals to community agencies, non-profit organizations, and criminal justice agencies
- Processes incoming Post-Conviction request forms and provides notification to crime victims, providing mandated and non-mandated information and referrals, as needed
- Assists the Office of Victim Services (OVS) , opening and closing files, case documentation, daily data entry for monthly reports based on office activity and processes incoming forms and documents from victims, attorneys, courts, etc.
- Contacts crime victims by phone or in writing, receives victim calls and e-mails, assists victims needs and concerns, describes program services and explains victims rights
- Refers victims for available services through community agencies
- Provides empathy and emotional support
- Explains status of victim cases
- Examines and reviews documents, case records, incoming correspondence, memorandums, court documents and evaluates appropriate actions to be taken, formulates responses and conferring with OVS advocates or Administrator for advice
- Participates and contributes to OVS advocates and staff meetings
- Completes assignments and tasks in the absence of advocates as needed
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge of:
- Principles and practices of performing administrative functions of a responsible nature
- Criminal justice system process, specifically relating to criminal cases and post-conviction hearings
- Basic victims right law, current state, federal laws, and local social services agencies
- Arizona Correctional Information System (ACIS)
- Computers and the ability to generate word processing documents using Google
- Database software and all software programs implemented with ADCRR

Skill in:
- Verbal and written communication
- Establishing and maintaining interpersonal relationships
- Problem solving and high level providing customer service
- Develop and maintain effective working relationships with members of the criminal justice communities and other employees within the ADCRR
- Training
- Learning and implementing new computer software (Google)

Ability to:
- Work against stringent deadlines and adapting to changing priorities
- Perform detailed work with a high degree of accuracy
- Write and communicate in an effective manner
- Edit and review materials for clarity and certainty
- Exercise good judgement in safeguarding sensitive and confidential information
- Maintain and organize work environment
- Plan, coordinate, and prioritize work activities for self and others
- Effectively interpret OVS and ADCRR policies, procedures, rules and regulations

- An Associates Degree from an accredited college or university and/or at least 2-3 years working in a criminal justice agency or non-profit organization who assists crime victims

Employment is contingent on the selected applicant passing a background investigation.

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.