Address: 699 London Bridge Road, Lake Havasu City, AZ 86403

Salary: $17.50 - $19.00 / per hour 

Grade: 16

Closing Date:   April 27, 2025

Under general supervision, performs a variety of work activities while providing customer service in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.

Outdoor Recreation & Programmatic:
- Hosts visitors; conducts interpretive programs and may lead guided walks or hikes.
- Provides information in response to visitor questions, direction, guidance, and concerns.
- Works to keep park safe & clean through manual tasks involving grounds and equipment maintenance.
- Has responsibility for contributing to the park wayfinding program and trail network for the benefit of the park and patrons.

Customer Service:
- Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations.
- Has responsibility for contributing to the park wayfinding sign program and trail network for the benefit of the park and patrons.

Cash Handling:
- Perform cashier duties at Contact Station/Gift Shop.
- Collect and account for fees for park admission and store purchases.
- Utilize P0S and Computer Reservation system which requires knowledge of agency policies and procedures.

Public & Staff Safety:
- Promote the safety of park visitors and enforces Park rules and protect Park resources.
- Utilizes two-way radio communications system; Confers with local officials and law enforcement officers.
- Completes all necessary reports concerning incidents.

• May lead and assist in training subordinate staff.

• Other Duties as assigned as related to the position.

Knowledge of:
• Principles and processes for providing customer and personal services.
• Park rules, fees and revenue functions.
• Techniques for display and interpretation of objects, artifacts and general resources to visitors.
• General office procedures.

Skill in:
• Public relations and information dissemination
• Active listening, service orientation, critical thinking.
• Driving and operating automatic equipment.

Ability to:
• Research of natural or historical information.
• Perform math calculations.
• First aid techniques.
• Oral and written communications.
• Interpersonal relationships.
• De-escalate upset or noncompliant visitors.

Two years of experience equivalent to a Park Ranger Specialist , OR three years of work experience in customer service, library or museum work; OR a Bachelor’s degree in Park Management, Forestry , Natural Resources Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted .

• Must possess and maintain a current Arizona Driver’s license appropriate to assignment.
• Within six months of appointment, possess and maintain CPR/First Aid certification.
• Within 12 months of appointment, require Interpretive Guide certification.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.