Address: 6871 N. Highway 89A, Sedona, AZ 86336

Salary: $20.00 - $22.00 / per hour

(Depending on experience)

Grade: 17

Closing Date: May 21, 2025

Under minimal supervision, performs a variety of work activities while providing customer service in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.

- This position will serve as a team leader for grounds-keeping activities, orchard care, vehicle and equipment maintenance, and heavy equipment operator.

Outdoor Recreation & Programmatic
- Hosts visitors.
- helps train staff and volunteers.
- Conducts interpretive programs and lead guided walks or hikes.
- Provides information in response to visitor questions, direction, guidance, and concerns.
- Update social media Facebook page and create interpretive videos to promote the park, nature, and conservation.

Customer Service:
- Provides customer service by phone and in-person and respond to publics inquiries about park hours, accommodations, and reservations.

Cash Handling:
- Perform cashier duties at Contact Station/Gift shop and account for fees for the park admission and store purchases.

Public & Staff Safety:
- Promote the safety of park visitors, enforces Park rules, and protect Park resources.
- Utilizes two-way radio communications system.
- Confers with local officials and law enforcement officers, completes all necessary reports concerning incidents.
- Assists park management with maintaining/inspecting park infrastructure and training implementation/development.

Reporting:
- Completes reports regarding activities, transactions and progress relating to maintenance activities.
- Lead and assist in training of subordinate staff.Maintenance.

Maintenance: Serve as the primary leader in performing basic maintenance and inspection of park infrastructure, buildings and equipment for the park. Troubleshoot, repair and install restroom fixtures/toilets, build fences, perform trail maintenance, general plumbing, preventative maintenance, landscaping, minor electrical repairs/troubleshooting, oil changes/fluid maintenance of vehicles/equipment, and wastewater/water system maintenance.

Other duties as assigned as related to the position.

Knowledge of:
- Principles and processes for providing customer and personal services.
- Park rules/ regulations, fees and revenue functions.
- Techniques for display and interpretation of objects/ artifacts and general resources to visitors.
- Working knowledge of maintenance strategies
- General office procedures.

Skills in:
- Public relations and information dissemination.
- Service orientation
- Critical thinking, active listening.
- Driving and operating automotive equipment.
- Basic curatorial techniques.
- Natural resource management, basic maintenance troubleshooting, repair and preventative maintenance skill sets in areas such as landscape, orchard care, vehicle and equipment maintenance plumbing, electrical and general construction/building maintenance.
- Multi-tasking; and de-escalation techniques.

Ability to:
- Research of natural or historical information.
- Performing math calculations.
- First aid techniques.
- Oral and written communications.
- interpersonal relationships.
- Perform vehicle, equipment and building maintenance and repairs.
- Deescalate upset or non-compliant visitors.
- Train new staff in policies and procedures.

Two years experience equivalent to a Park Ranger II, OR three years of work experience in customer service and maintenance in park related setting; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, abilities may be substituted.

- Must possess and maintain a current Arizona Driver's license appropriate to assignment.
- Some positions may require certification as an Emergency Medical Technician, Water Distribution and Treatment Systems Operator, and/or Certified Interpretive Guide.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.