Address:  Division of Developmental Disabilities (DDD)

1789 W. JEFFERSON STREET PHOENIX, AZ 85007

Salary: $54,101.84 - $56,452.28

Grade: 20

Closing Date: 05/15/2025

The position will report to the Cultural Competency and Language Accessibility Unit. This position as directed by the supervisor, compiles data and narratives for the completion of the Cultural Competency and Language Access plans and the quarterly Limited English Proficiency (LEP) report to the DES Office of Equal Opportunity. Serve as subject matter expert for Readiness Review of newly contracting vendors of Home and Community Based Services (HCBS). Works with the Division's Network team to educate vendors about their required Cultural Competence and Language Access plans. Collaborate with Customer Service in creating a process of reporting LEP related grievances and involvement in finding immediate solutions. Participate in efforts to ensure accuracy/linguistically acceptable DDD public-facing websites, including social media. At the direction of the supervisor, attend Person Centered Service Plan (PCSP) and Ad hoc meetings as requested by Support Coordination, or as the need for more involvement is identified. Responsible for quarterly audits of Language Vendors both interpreting and translation services, for all languages. The specialist communicates and coordinates with other DDD functional areas, external stakeholders, and vendors, as instructed. This position reviews and researches materials and reports.
Applicants for this position cannot be licensed or certified by DES Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a Qualified Vendor Agreement, and cannot be employed or subcontracted by a Qualified Vendor.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential duties and responsibilities include but are not limited to:

• Compiles data and narratives for the completion of the Cultural Competency and Language Access plans and the quarterly LEP report to the DES Office of Equal Opportunity.
• Serve as subject matter expert for Readiness Review of newly contracting vendors of Home and Community Based Services (HCBS). Works with the Division's Network team to educate vendors about their required Cultural Competence and Language Access plans. Collaborates with Customer Service in creating a process of reporting LEP related grievances and involvement in finding immediate solutions.
• Attends PCSP and Ad hoc meetings as requested by Support Coordination, or as the need for more involvement is identified. Responsible for quarterly audits of Language Vendors both interpreting and translation services, for all languages.
• Communicates and coordinates with other DDD functional areas, external stakeholders, and vendors, as instructed. Reviews and researches materials and reports.
• Participates in efforts to ensure accuracy/linguistically acceptable DDD public-facing website, including social media.

Knowledge Of:
• Google Suite including, Gmail, Drive, Docs, Sheets and Hangouts.
• Culturally and Linguistically Appropriate Services (CLAS) and American with Disabilities Act (ADA)
• Federal requirements related to Medicaid and Managed Care Organizations, state, laws, rules, and regulations related to the Division of Developmental Disabilities and AHCCCS.
• Cultural and linguistic competency principles and concepts. Systems of care and wraparound philosophy and practice, community-based serveries and support with an orientation to member driven, guided and culturally.
• Knowledge and expertise in systems of care and wraparound philosophy and practice, community-based serveries and supports with an orientation to member-driven, guided and culturally relevant systems and services
Skills In:
• Microsoft Office, conflict resolution, coaching, cross cultural.
• Exceptional written and verbal communication skills.
Ability To:
• Work Demonstrate ability to work effectively with culturally diverse members, staff, contractors and stakeholders.
• Flexible, creative, assertive and able to work in multiple task and multidisciplinary environment.
• Provide leadership to groups and individuals. Plan, organize, and manage time effectively.

• Experience in the field of diversity, healthcare setting and bilingual is preferred.

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us Alyssa Figueroa at 602-653-9837 or alyssafigueroa@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-653-9837 or alyssafigueroa@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.