Member Benefits Program Manager

Job no: 534033
Position type: Full-time
Location: PHOENIX
Division/Equivalent: STATE OF AZ
School/Unit: ARIZONA STATE RETIREMENT SYSTEM (ASRS)
Categories: Business and Financial Administration, Management/Supervisor

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For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, www.azasrs.gov, to learn more about the ASRS.

Member Benefits Program Manager

Job Location:

Address:  3300 N. Central Ave., Phoenix, AZ 85012

Posting Details:

Grade: 25

Apply by Wednesday, June 11, 2025

Due to the high caliber of internal ASRS candidates, this opportunity is only open to current ASRS employees.

Job Summary:

The Financial and Employer Services Division of the Arizona State Retirement System is seeking a dynamic leader to serve as the Member Benefits Program Manager, responsible for overseeing all aspects of the Member Benefits team, which disburses nearly $4 billion annually in benefits through 2 million individual payments.   

Primary responsibilities will be:  (not intended to be an all-inclusive list)
  • Oversee the work performed in the Member Benefits team which includes reviewing and calculating new retirees, survivor benefits, complex refunds, pension audits and adjustments.
  • Manage team workflow by planning, prioritizing, and scheduling work; recommend and implement process improvements. 
  • Supervise, coach, and inspire team members; set clear performance expectations; conduct evaluations and foster professional development.
  • Interpret and ensure compliance with applicable codes, laws, and regulations.
  • Resolve technical, procedural, and escalated member issues related to retirement benefits
  • Compile data and produce reports on the team's activities and outcomes.
  • Collaborate across ASRS divisions and maintain effective working relationships.
  • Partner with the Technology Services Division (TSD) on system-related projects, service requests, and issue resolution.
  • Develop and implement agency policies and procedures to support program efficiency and effectiveness.
Key Competencies/Skills:
  • At least five years’ experience in banking, pension, government or client/customer service industry
  • Experience in establishing and maintaining strong relationships with all levels of the organization
  • Strong project management skills 
  • Exceptional skills in identifying/analyzing organizational and/or procedural problems and determining and implementing effective solutions
  • Ability to review work and meet deadlines with accuracy
  • Proven ability to express ideas clearly in both written and oral format
  • Experience with training an developing staff, performance reviews, and handling related employee issues.

Selective Preferences:

  • Five years of supervisor/leadership experience
  • Prefer Bachelor’s degree in business, public administration or related field
Benefits:

The State of Arizona offers a comprehensive benefits package that includes:

  • Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
  • Tuition/Professional Certification monetary assistance
  • A top-ranked retirement program
  • 10 paid holidays per year
  • Accrued vacation and sick days
  • An incentivized commuter club and public transportation subsidy program
  • Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
  • The opportunity to participate in deferred compensation, credit union membership, and a wellness program
  • Rewarding work that benefits the people of Arizona
  • Public Service Loan Forgiveness eligible employer
  • Opportunity for variable pay incentives
  • Free covered parking

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Candidates selected for hire will be expected to participate in the Arizona State Retirement System (ASRS) pension plan.

Pre-Employment Requirements:
  • Candidates selected for hire will be subject to a background investigation to include criminal history.
  • All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program. 
Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.  Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602.677.2902.  Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Advertised: US Mountain Standard Time
Application close: US Mountain Standard Time

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