1740 West Adams Street

Phoenix, AZ 85007

 https://bcb.az.gov/

Hourly: $18.50 

Grade: 15

Open Until Business Needs Are Met

This position will be responsible for answering and handling general information calls to the Arizona Barbering & Cosmetology Board. Call types include licensing, payment, and compliance questions.

This position may be available for remote work within Arizona (1 day per week in the office/hoteling, Wednesdays).

• Perform research and accurately enters data in the Cosmetology and Barber database

• Consults with leaders to ensure information provided to callers is accurate

• Answers incoming calls to the Arizona Barbering & Cosmetology Board

• Provides accurate, high quality responses to questions and inquiries

• Call types include licensing, payment, and compliance questions

Knowledge of:

• Business English to include proper sentence structure, grammar and punctuation

• Knowledge of Arizona Barbering & Cosmetology Statutes, rules, and regulations

• De-escalation techniques

• Problem resolution

• Google Suite

Skills in:

• Proficiency with technology, especially computers, software applications, and phone systems

• Communicating effectively while actively listening to others

• Conveying rules regulations, laws, policies, and procedures

• Responding to customer service complaints/problems

• Applying world class customer service techniques

• Typing at least 45 words per minute

• Critical thinking and reasoning

Ability to:

• Work in a busy call center environment with time constraints, high call volumes, and stressful conditions

• Perform phone interview while simultaneously inputting information into a database

• Resolve difficult customer service complaints/problems

• Accept responsibility for work product and outcomes

• Maintain a professional demeanor at all times

• Sit for long periods of time

• Previous call center experience

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions please feel free to contact Brian Westerberg at brian.westerberg@azdoa.gov for assistance.