Job no:534673 Position type:Full-time Location:PHOENIX Division/Equivalent: STATE OF AZ School/Unit: ARIZONA STATE RETIREMENT SYSTEM (ASRS) Department/Office: RT-5100-ADVISORY SERVICES Categories:Administrative Support/Customer Service
For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, www.azasrs.gov, to learn more about the ASRS.
EMPLOYER QUALITY ANALYST TEAM LEAD
Job Location:
Address: 3300 N. Central Avenue, Phoenix, Arizona 85012
Posting Details:
Grade 21
*Due to the high caliber of internal ASRS candidates, this recruitment is open only to current ASRS employees.
Posting closes Monday, July 21, 2025
Job Summary:
The Financial and Employer Services Division of the Arizona State Retirement System is seeking an individual to fill the Employer Relations Employer Quality Analyst Team Lead position. This individual will serve as an expert resource on all retirement rules, policies and procedures for employers. They will train, coach and mentor the Employer Relations staff as well as create content for Employer Basics and the Employer Conference.
Job Duties:
Research and analyze employer data to comply with statutes, rules, and policies for the employer compliance program. Collaborate with employers to provide education on compliance issues. Identify employers who continue to have compliance issues and facilitate meetings to correct and train the employers.
Respond to employer secure messages (ESMs), emails, phone calls and chats with expert knowledge on ASRS statutes, rules and policies.
Provide training, coaching, mentoring and feedback to Employer Quality Analysts and Retirement Specialists in conjunction with and support from the supervisor.
Create content for Employer Basics and Employers Conferences. Develop and design presentations, instructional guides, and communication materials to provide ongoing communication and training programs for employers for in person, print, and virtual delivery.
Coordinate the application process for new employers seeking to join the ASRS, including providing overview of the Social Security Requirements, ASRS overview and processes, conducting initial and follow up meetings, obtaining legal determinations, and finalizing all systems to set up the employer for participation.
Serve as the primary liaison for the program area's TSD projects including UAT coordination and collaboration.
Provides assistance to other areas when business needs dictate, such as phone coverage for members.
Knowledge, Skills & Abilities (KSAs):
1 year of ASRS experience
Knowledge of federal, state, and agency laws, regulations, rules, and policies and procedures affecting the ASRS and defining membership, compensation, contributions, ACR, TIPS, Health Insurance Premium Benefits, and benefit eligibility
Retirement programs, including service purchase, retirement benefits, refund provisions, account maintenance, long-term disability and health insurance programs
Compliance program planning and design
Customer service techniques
Multiple software programs, such as Windows, Office Suite, relational databases, and presentation platforms
Strong written and oral communication skills
Advanced interpersonal skills
Strong organizational skills
Analytical skills
Ability to identify problems and implement proper resolutions
Ability to review work and meet deadlines with accuracy
Ability to change focus quickly and redirect resources to address changing business needs
Skilled in maintaining positive work relationships
Selective Preference(s):
One year of problem solving experience both on the phone and in person using analytical/problem-solving skills preferably in a public pension system or government organization
One year of experience delivering presentations in front of a group
Three years of customer service experience
Prefer Bachelor’s degree in business, public administration or related field
Due to the high caliber of internal ASRS candidates, this recruitment is open only to current ASRS employees.
Pre-Employment Requirements:
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Candidates selected for hire will be subject to a background investigation to include credit and criminal history.
Benefits:
The State of Arizona offers a comprehensive benefits package that includes:
Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
An incentivized commuter club and public transportation subsidy program
Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
The opportunity to participate in deferred compensation, credit union membership, and a wellness program
Rewarding work that benefits the people of Arizona
Public Service Loan Forgiveness eligible employer
Free covered parking
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Candidates selected for hire are required to participate in the Arizona State Retirement System pension plan.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602.677.2902. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Advertised: US Mountain Standard Time Application close: US Mountain Standard Time
