1789 West Jefferson Street
Phoenix, Arizona 85007

Salary: $63,000.00 to $70,000.00 

Grade: 22

Closing Date: July 21, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Program Supervisor and will report to the Cultural Competency and Language Access Administrator. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:
• Support the development, implementation and monitoring strategies and initiatives for the Language Services department, to ensure regulatory and program contract compliance. Provide guidance to internal staff and its partners regarding effective strategies and support to move towards achieving and maintaining linguistic competency in policies, procedures and service delivery.
• Provide leadership, mentoring, coaching and direct supervision of staff and team members. Directly supervise interpreters and translators to support DES DDD employees in their routine duties serving members and families. Complete Performance Appraisals, authorize leave, and approve ETE time cards for staff.
• Lead the completion of the DDD Limited English Proficiency Report to the DES’ Office of Equal Opportunity. Assist with the development and submission of the Language Access Plan to include inclusion of community representatives in the development of this plan and incorporate feedback from meetings with the community into the plan.
• Assist in the development and dissemination of culturally and linguistically appropriate literature/Language Access Plan, in addition to maintaining linguistic competency training and monitor training compliance to enhance ability of staff and providers to provide linguistically appropriate services and comply with federal and contractual requirements.
• Ensures that there are established consistent terminologies used in Spanish among the different entities, AHCCCS, ALTCS, DES, DDD. Maintain databases of complete and available translations to avoid duplication of documents.

Knowledge in:
• Google Suite includes Gmail, Drive, Docs, Sheets and Hangouts.
• Culturally and Linguistically Appropriate Services (CLAS) and American with Disabilities Act (ADA). ADA Regulations and guidelines.
• Federal requirements related to Medicaid and Managed Care Organizations, state laws, rules, and regulations related to the Division of Developmental Disabilities and AHCCCS.
• Cultural and linguistic competency principles and concepts.
• Expertise in systems of care and wraparound philosophy and practice, community-based services and supports with an orientation to member-driven, guided and culturally relevant systems and services.

Skills In:
• Microsoft Office, conflict resolution, coaching, cross cultural.
• Exceptional written and verbal communication skills.
• Analyzing complex problems and identifying and implementing solutions.
• Lead and supervise.

Ability to:
• Work effectively with culturally diverse members, staff, contractors and stakeholders.
• Delegate and manage multiple projects with varying levels of complexity and priority.
• Flexible, creative, assertive and able to work in multiple task and multidisciplinary environments.
• Analyze various data reports, search, evaluate, and make decisions.
• Provide leadership to groups and individuals.
• Plan, organize, and manage time effectively.

The ideal candidate for this position will have:
• Have proof of a current nationally recognized medical interpreting certification through NBCMI (National Board of Certification for Medical Interpreters) OR
• CCHI (Certification Commission for Healthcare Interpreters), or a legal interpreting certification.
• Experience in the field of diversity; healthcare setting and bilingual preferred.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us Joseph Deserio at (480)589-4222 or JDeserio@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480)589-4222 or JDeserio@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.