1925 W. Pinnacle Peak Rd.  Phoenix, AZ 85027                                               

Salary: $31.6827 hourly/$65,900.0200 annual
Grade: 21
Closing Date: 8/10//2025

Under the direction of the Department of Child Safety Program Manager, this position serves as a Supervisor and is responsible for managing the workflow of a Unit of DCS Specialists, Case Aides and support staff that are engaged in child safety services.

With a lateral move you can:

• Reinvigorate your work and cultivate career fulfillment-fresh challenges and learning
• Build new relationships and a broader internal network
• Refine leadership, communication and team management skills in a new environment
• Prepare for a wider range of future leadership opportunities

Directs, supervises and instructs direct reports according to department and regional policies pertaining to child protective services.

Reviews work products and analyzes facts obtained by DCS specialists. Provides input on cases. Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance

Interviews and trains staff within the unit. Develops work schedules.

Meets monthly with employees to discuss performance. Completes employee evaluations. Initiates disciplinary actions, if necessary.

Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, and other stakeholders to address concerns involving policy, procedures and issues related to specific cases.

Attends management staff meetings, training, professional seminars, conferences and participates in problem-solving/decision-making.

Produces, utilizes and sends reports.

Other duties as assigned

Knowledge of:
Federal and State laws, regulations and directives governing child protective services
Risk assessment practices and procedures
Principles and Practices of work leadership and management
Theories of personality development and adjustment
Policies and procedures of court systems
Community Resources

Skill in:
Verbal and written communication
Eliciting information through interviews
Establishing and maintaining work relationships with children, their families, and court representatives
Resolving problems
Delivering public speeches
Supervision techniques

Ability to:
Apply the principles and practices of work leadership and the DCS Management System.
Maintain professional boundaries
Lead by example
Work as a team member
Recognize employee strengths and development opportunities.
Prepare detailed documentation of parent, child, and professional contacts to ensure that the records accurately convey reported information and minimize misinterpretation.
Perform after-hour duties.
To learn policies and procedures of Guardian and automated systems

Must be a current DCS employee

Must currently be in a Program Supervisor position for 12 consecutive months. 

Must be meeting expectation in current position (Performance Evaluation score of meets expectations on last evaluation); not currently under a Performance Improvement Plan or under review as part of a Memo of Concern

No discipline within the last 12 months.  

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business and the following requirements apply: Driver’s License Requirements.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.