Address: 1110 W. Washington Street, Phoenix, AZ 85007

Mission Partner Division

Salary: $51K 

Grade: 19

In Office Position

Closing Date: Open until filled

As the Collections and Billing Specialist (Administrative Service Officer) you will play a crucial role in ensuring accurate and timely collections. You will be responsible for outreach to customers with outstanding balances and will be an integral contributor to quality assurance activities. This position will also assist the department with updating customer contact info and billing activities. You will be part of a highly collaborative revenue team that is always striving to improve processes and find the most effective yet customer-centric path. We highly value the input of our team members and believe that diverse perspectives lead to better outcomes. Your opinions and ideas will be actively sought, listened to, and considered in our decision-making processes. You will also be a supporting part of our important and vital environmental mission. We are looking for a team player with a solid work ethic and a strong desire to succeed.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Communicating with the regulated community to ensure timely payments of accounts including follow-up as well as incoming calls and emails.
• Research and update contact info for returned mail and invalid email addresses. Use both external and internal sources to find the most up to date information.
• Act as secondary backup for billing functions.
• Collaborate with the revenue team and other departments on billing and collections issues.
• Assist with weekly mail log and check deposits as needed.
• Enter data accurately into various systems and save backup documentation for tracking. Monitor for errors or discrepancies and escalate them for review.
• Account reconciliations and managing aging reports and metrics.
• Answering questions from the regulated community or routing them to the appropriate area.
• Creating on demand reports for management.
• Assist in referring delinquent accounts to the Attorney General’s Office.
• Participate in process reviews and problem solving for driving continuous improvement.
• Assist the team as needed with other billing, revenue, or collections related tasks as needed.
• Follow established standard work and adhere to government accounting guidelines and regulations.

• Knowledge of collections; methods and techniques of automated financial systems, data entry, accounting principles and practices; the analysis and reporting of financial data
• Comprehensive knowledge of or the ability to learn government accounting
• Ability to enter data accurately and quickly
• Advanced Microsoft Excel skills– creating pivot tables, reports, merging data to analyze, v-lookup, account reconciliation skills
• Excellent customer service and telephone skills
• Organized with consistent attention to detail
• Ability to problem solve
• Strong communications skills for interaction with Agency personnel and documentation of collection results
• Ability to multitask and meet timelines; dependable and focused with strong work ethic

• High school diploma or equivalency diploma required, Bachelor degree preferred
• 3 years’ experience in full-cycle Accounts Receivable and Business to Business Collections

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
· 10 paid holidays per year
· Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees
· Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
· A top-ranked retirement program with lifetime pension benefits
· A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability
· An incentivized commuter club and public transportation subsidy program
· We promote the importance of work/life balance by offering workplace flexibility
· We offer a variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

ASRS Lifetime Benefits

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting HPO@azdeq.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.