FOSTER CARE SUPPORT

                                                                                        3003 N Central Ave Phoenix, AZ 85012

Salary: $23.2236 HRLY/$48,305.09 Salary 

Grade: 18

Closing Date: September 20, 2025

Under the general supervision of the State Licensing Supervisor and Foster Supports Manager, this position licenses foster homes and provides support to non-contracted and contracted vendors, Foster and Adoptive Support agencies, Kinship Support Agencies

Note: May not seek nor maintain license or certification for any services regulated by OLR, nor seek or maintain secondary employment with an entity regulated by OLR during employment within OLR.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Processes initial, renewal and amendment applications within and associated requirements required time frames for licensing, utilizing the unit tools (checklist, application guide, rules and policies). Provides technical assistance and training to providers related to licensing statutes, rules, policies and procedures.
  
• Evaluates and assesses applicants for licensure and/or adverse regulatory actions, makes recommendations to manager as required. Enters all issued licenses into Department database.
  
• Attends a variety of meetings such as meetings with management, agency staff, coworkers. current or prospective licensees. etc.
  
• Explains agency policies, procedures, and practices to applicants, clients, representatives of other agencies or outside individuals or groups, and to new hires.
  
• Maintains database and other reports to review licensing applications through completion of action. Participates in special projects related to licensing as needed. Travel may be required to perform duties.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Regulatory principles and practices, as well as Federal and State laws and regulations regarding licensing, renewal, and safety inspection requirements; State and agency policy and procedures governing licensing, licensing amendments and renewals, and monitoring and safety inspections;
  
• DCS organizational structure and agency human resource policies and procedures;
  
• DCS Management system including Visual Management, problem solving techniques, and setting countermeasures
  
• Problem solving techniques;
  
• Operating a motor vehicle;
  
• Personal computer and software (example: Microsoft Office, Access, Excel etc.)

Skills in:

• Excellent Organizational skills and workload management.
  
• Excellent communication skills (oral and written) that allows communication of complex regulatory issues in a clear, concise, and effective manner to licensing agency staff.
  
• Excellent interpersonal relations, including conflict resolution.
  
• Strong computer skills which include, but are not limited to Microsoft Office, Quick -Connect, Guardian, and database management software programs;
  
• Understanding and interpreting State and Federal laws and proposed legislation as pertains to DCS programs and services;
  
• Planning, organizing, and prioritizing work;
  
• Strong attention to detail;
  
• Excellent customer service skills

Ability to:

• Work without direct supervision;
  
• Mentor and guide staff;
  
• Establish and maintain working relationships with colleagues, staff, and other departments and the public at large;
  
• Demonstrate tact and diplomacy in representing the Department;
• Understand and address the concerns of individuals regulated by the Office of Licensing and Regulation;
  
• Multi-task with accuracy;
  
• Communicate effectively (both oral and written);
  
• Analyze complex problems or issues;
  
• Interpret state and federal laws and rules;
  
• Display sound judgment;
  
• Work as a member of a team as well as independently;
  
• Be flexible and adaptable;
  
• Safely operate a motor vehicle;
  

Bachelor's degree from an accredited college or university in public or business administration, social work, psychology, counseling or other related field with two years of licensing experience. A Master's degree from an accredited college or university in one of these or related fields will substitute for one year of experience.

Requires the possession of, and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration.

The ability to secure and maintain clearance from the DCS Central Registry.

The ability to secure and maintain an Arizona Fingerprint Clearance Card.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3:42 hours bi-weekly
● Deferred compensation plan
● Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.   Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.