1740 West Adams Street Suite 2000 

Phoenix, Arizona 85007

Hourly Pay Range: $24.47 - $43.99 

Grade: 24

This posting will remain open until filled

The Program Administrator II position provides leadership and supervision of senior Investigators in the investigations unit. This position is accountable for the day-to-day oversight/monitoring of investigations.

Recruits staff, provides performance feedback and conducts performance evaluations The position is also responsible for ensuring that principles of Total Quality Management (TQM) are implemented and that services to the public are continuously improved and delivered in a professional manner.

Responsible for the timeliness and quality of work products and effectiveness of the department.

• Reviews work products of direct reports; evaluates work and formulates plans for improvement. Resolves problems and questions presented by staff regarding work processes, policies, organization or methods. Establishes and maintains work standards, procedures, methods and rules for the monitoring unit. Supervises Investigations of Senior Investigators

• Supervision and Manages Senior investigators including hiring, training, coaching, and performance evaluations. Devises a timetable, schedule, or agenda for achievement of work objectives, completion of projects, or development of changes in work processes. Directs, instructs, and counsels direct reports who carry out tasks requiring considerable judgment or creative effort

• Gives and receives information requiring considerable judgment and authority regarding the Nurse Practice Act by telephone or direct contact. Confers with agency officials, staff members, and outside agency representatives in order to assign priorities for the planning of future activities

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Participate in process improvement projects by lending your expertise and assistance to promoting and implementing initiatives to improve business processes

Knowledge:

• Leadership & managerial knowledge, knowledge of information/data processing programs and information systems, knowledge of public sector systems. Legal: knowledge of Nurse Practice Act; state/federal statutes and rules relating to the practice of nursing, including administrative law and judicial procedures Administrative; knowledge of the Arizona Department of Administration/Human Resources (ADOA) policies and procedures, knowledge of business administration, principles of leadership, and management and supervision. Operational: Knowledge of human resource management and group dynamics; effective conflict resolution; principles of negotiation; assignment; delegation techniques; Understanding/application principles of TQM and knowledge of federal requirements affecting the practice of nursing and the practice of nursing assistants as it relates to the delivery of healthcare.

Skills:

• Above average skills in communicating complex laws/rules to licensees and public; advanced leadership and management competencies and critical thinking/decision making. These skills are needed in order to facilitate the day-to-day operations of the investigations department and to formulate responses and solutions to complex regulatory issues. The program administrator must be articulate when addressing staff, nurses, board members, legislators, state and federal officials. Skill ensuring that staff comprehends necessary changes to maintain the operations of the investigative unit. Administrative and organizational skills are necessary to facilitate principles of TQM to improve productivity and customer service. The skill to analyze and synthesize information from the data base system and apply strategic planning to address areas requiring improvement. The skill to conduct a thorough and unbiased investigation and make appropriate recommendations. Written communication skills, including the ability to communicate the findings of an investigation in a comprehensive and succinct investigative report.

Ability:

• Ability to facilitate change by assessing readiness for change, involve staff in change processes, communicate changes and evaluate outcomes.
Accomplish project management by establishing time lines and milestones, allocating resources and managing project plans. Demonstrate above average written and oral presentation competencies. Manage meetings effectively. Demonstrate negotiation skills. Implement new organizational structures and processes. Support a culture of innovation. Understand Information technology (IT) and the effect of IT on patient care and delivery systems that impacts nursing and healthcare. Ability to integrate technology into investigative processes. Performance improvement by identifying key performance indicators, establishing data collection methodology, evaluating performance data, responding to outcome measurement findings and complying with documentation requirements. Included are the abilities to make timely decisions based on sound administrative practices and available resources. Ability to testify in administrative court as an expert witness on violations of the Nurse Practice Act.

• Knowledge and experience with substance use and mental health disorders are preferred

• Minimum of a Bachelor's Degree in a related field. Nursing Degree preferred

• Experience as an investigator for a minimum of 10 years

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions please feel free to contact Joey Ridenour at JRidenour@azbn.gov for assistance