Address:  1600 W Monroe St, Phoenix, AZ 85007

Salary: $55,000 

Grade: 19

Closing Date: 10/2/2025 @ 5:00PM

The Collections Trainer position designed to educate Department of Revenue (ADOR) employees to perform the duties to support the Collections needs of the Agency.

This position facilitates Collections Education, Training including curriculum design, and content development in collaboration with internal and external stakeholders to ensure agency needs are met; facilitates training for the ADOR Collectors; and delivers education to other internal and external stakeholders on various topics as needed.

This position may be available for remote work within Arizona (85% in office, based on department needs).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Training

• Plans, organizes, implements, and evaluates the Collections Education Training and appraisal staff across the ADOR by carrying out the following duties:
  • Content Development & Maintenance
  • Updates, modifies and develops new programs as needed
  • Maintains current and up to-date training content, manuals and materials
  • Assists in the design of curriculum, and training courses
  • Recommends purchase of and directs utilization of audio visual and other training devices
  • May confer with agency management to ascertain training needs and goals
  • May confer other professional training personnel to coordinate development of specialized programs
• Content Delivery
  • Delivers training via online in-person/classroom training and synchronous and asynchronous training methods.
  • Conducts training effectiveness assessments to ensure course objectives are met through attendee post-training feedback, pre- and post-training quizzes
  • Maintains a calendar of training events

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
  • Prepares training reports and creates a trainee scorecard.
  • Actively contributes to team and individual effectiveness through the following: -
    • Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
    • Completes all required training in a timely manner.
    • Participates in assigned work teams as appropriate.
    • May complete periodic metrics, projects, huddle boards and reports as requested
    • Prepares for and actively participates in 1:1 coaching with supervisor
  • Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned

Miscellaneous

• May collaborate with key internal leadership in order to facilitate the education of local government staff and taxpayers on statutes, administrative codes, and ADOR policies/procedures related to Arizona property tax
• May attend meetings with external stakeholders on behalf of the Department, as needed
• Other duties as assigned

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
• Minimum of two (2) years of collections experience
• Minimum of one year of relevant experience, e.g., curriculum development, public speaking/training delivery, project coordination, and/or public relations, peer to peer coaching, ability to report learning metrics in meetings with leaders

Licenses & Certifications
Current, valid state-issued driver's license appropriate to the assignment.

Knowledge/Understanding

• Knowledge of education theory and practice
• Knowledge of general collections methodologies
• Knowledge of public relations and public speaking strategies and techniques
• Knowledge of adult learning strategies, theories, and techniques
• Knowledge of state tax statutes, constitution and administrative rules
• Knowledge of approaches to value

Skills

• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
• Strong verbal, written, and listening communication skills
• Strong organization and time management skills with the ability to coordinate multiple activities simultaneously and work in high-pressure situations
• Strong public speaking and presentation skills
• Strong interpersonal skills and demeanor
• Effective project coordination skills
• Proficient in the use of Lean Management Systems

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to work both independently and collaboratively as part of a team
• Ability to motivate, engage, develop/grow, a high performing team
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to build strong working relationships and partnerships with internal and external customers and stakeholders
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
• Ability to stay up to date on current tax laws and statutes
• Ability to develop and present appropriate educational curriculum and materials for an array of audiences
• Ability to travel up to 40% of the time within the state of AZ, with some overnight travel
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

• Bachelor’s Degree in Education or related field, not required but preferred
• Experience with LEAN management process improvement methodologies
• Experience training collections staff
• Experience with TAS Collections

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.


*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.