Empowerment Scholarship Account (ESA) Section
Phoenix Location 

Salary: $51,500 

Grade: 18

Closing Date: 12/02/24

• This position will process program applications to check if applicants meet the eligibility requirements and guide them through the application process.
• Rare in-state travel may be required for this position.

Candidates should apply with an ability and willingness to work in-office five days per week as business needs necessitate.

• Process program applications to determine eligibility and provide support to applicants throughout the application process.
• Communicate program details and requirements primarily through phone and email, with some in-person contact. Respond to help desk tickets and assist at the call center/help desk
• Communicate program requirements, laws, policies, and guidelines to program participants, applicants, and stakeholders

Knowledge in:
• Application processing, program eligibility review and account renewal processes
• Basic administrative procedures and systems such as managing files, records, office procedures and terminology
• Customer service principles and practices


Skills in:
• Excellent organizational, planning, research, reporting and time management
• Interpersonal skills to effectively interact with supervisors, peers, and customers
• Excellent communication skills, both verbal and written
• Strong problem-solving
• Multitask and prioritize a variety of demands and projects effectively
• Intermediate skill in using Microsoft Outlook, Word, and Excel

Ability to:
• Clearly communicate legislative guidelines, program policies to external stakeholders
• Maintain excellent working knowledge of department policies and procedures
• Effectively guide and support program applicants through the application process
• Comply and ensure compliance with state laws, policies, and guidelines
• Manage and maintain program accounts accurately and efficiently
• Maintain and protect confidential files
• Accept directions and feedback from ESA Management and follow through appropriately

Preference will be given to those applicants with an
• Associate’s degree or higher
• Knowledge of the ESA program (statutes, rules, and regulations)
• Bilingual
• Familiarity with financial management and accounting principles

Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Ten paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-3186 or emailing Human.Resources@azed.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

To submit your resume, click the "APPLY NOW" button below.

Having trouble applying for this position?

Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.