Address:  150 N 18th Ave.

Phoenix, AZ 85007

Salary: $105,600 

Grade: 27

This position manages a staff charged with licensing, monitoring, inspecting, and enforcing statutes and rules for emergency medical care technicians (EMCTs), EMCT training programs, base hospitals, trauma centers, air and ground ambulance organizations, and vehicles. Oversee the collection and analysis of data from EMS agencies and trauma hospitals, developing public health and quality improvement reports, managing and encouraging participation in EMS and trauma quality improvement initiatives, and facilitating and managing three statutory advisory bodies and standing committees on behalf of ADHS.

Support and lead staff to plan, monitor, and evaluate programmatic activities on a weekly, monthly, and annual basis. Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, providing training, approving leave requests, and preparing evaluations).
Oversee efforts to update or revise policies, procedures, and rules. Uses data-driven and community-centered approaches to plan and implement public health services including integration of health equity and addressing population health disparities.
Represent the Bureau and Department in local, regional, state, and national meetings. Schedule and participate in regular meetings with key stakeholders and professional organizations to assess Bureau performance and gain insight into system performance
Manage all open meeting requirements, and act as a department liaison to the EMS Council, Medical Direction Commission, and State Trauma Advisory Board.
Lead Bureau strategic planning, including advancing and aligning with participating in Department-wide strategic planning and performance improvement initiatives, including advancing health equity and public health accreditation.
Lead efforts related to continuous quality improvement and program evaluation.
Participate in exercises and real-world response to public health threats as the EMS and trauma subject matter expert.
Other duties as assigned as related to the position.

Knowledge of:
- Open meeting law and concepts.
- Principles and practices of public health, health equity, and data use.
- Project Management principles, practices, and tools.
- System performance improvement precepts for EMS and trauma systems
- Basic applied statistics
- Supervisory practices including affirmative action, positive progressive discipline, conflict resolution and performance appraisal systems, and understanding of the Arizona Personnel Board Rules, state statutes, rules, and policies regarding health.
- Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
- Translating strategic plans into operational plans and monitoring progress.
- Motivating staff and stakeholders using effective speaking and listening.
- Communicate complicated topics in short, clear documents and speech.
- Managing, monitoring, and ensuring progress on multiple projects at the same time
- Collaborative partnership building and community engagement with diverse organizations in the public and private sector.
- Political Acumen
- Working with diverse and vulnerable populations.

Ability to:
- Learn and understand motivating factors from diverse stakeholders and then use that knowledge to create good policy
- Lead employees by example.
- Manage diverse stakeholders to achieve consensus.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
- Support and implement public health programs and health equity.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels, and create an environment that enables employees to reach their full potential free from discrimination.

Bachelor's degree in Public Health, Health Care Administration, or Public Administration or a related field. At minimum 5 years of work progressive operational management experience in public health, health care, licensing, EMS, or trauma system administration. Master's degree will substitute for 1 year of work experience.

Driver's License

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing Tammy.Kaczmarek@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.