Address:  801 E. Jefferson Street, Phoenix, AZ 85034

Must reside in the state of Arizona.

Salary:  $82,500 - $90,000

Grade: 27

Closing Date: Open Until Filled

This position is eligible for full-time remote work (including virtual office arrangement in Arizona).

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do:

Supervise the staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with
administrative issues as needed. Trains staff on operational procedures and troubleshooting techniques. Leads/coordinates cross-team
testing efforts. Coaches team members on performance, completes employee performance evaluations and recommends pay actions.
Decisions are guided by policies, procedures and business plan; receives guidance, and oversight from manager.

Major duties and responsibilities include but are not limited to:
Monitor employee progress and make adjustments in resourcing to ensure employee productivity and strengthen job satisfaction. Includes initiating test planning activities, delegating assignments and deliverables, balance testers workload, setting priorities, negotiating test deliverable dates with other leaders and provide management support across departments.

Develop and mentor testing staff assigned to the department including establishing training plans, career paths and goals. Conduct performance reviews as required. Review and update direct staff's position descriptions as needed.

Initiate / implement new department standards as needed and ensure that all work in the department is performed according to established policy and procedures. Contribute to development/improvement of current internal processes.

Lead/Coordinate cross-team testing efforts.

Attend various meetings, classes, seminars and demonstrations to lead testers in development of standard work testing techniques, best practices and adoption of Agency and state standards (Arizona Management System).

Prepare management and status reports including Progress and Quality test metrics for assigned team projects. Monitor and report progress against test plans and project plans and raise risks/problems and work to resolve.

Knowledge:
- Thorough knowledge of service offerings,
customer service principles and processes,
back-office server applications, desktop
applications, web-based applications, client/
server applications, computer/networking
hardware, standard operating systems,
common third-party software applications,
internally developed custom applications,
application integrations, networking
protocols, and any other computer-related
technologies
- Operate with no supervision in a complex
environment
- Responsible for developing and monitoring
the department-level budget; report overall
department-level budget to executive team;
manage, monitor and track project-related
costs and others relevant activities
performed by the department
- Identify required resources; train, schedule
and monitor resources; lead hiring process;
accountable for effective use of resources

Skills:
- Advocate technology changes that provide
value and support agency goals; champion a
cohesive and consistent approach to
improvement in the organization
- Strong customer service skills
- Excellent interpersonal, written and oral
communication skills
- Excellent problem-solving skills using a
customer-centric approach and attention to
details
- Balance, prioritize and organize multiple
tasks
- Effective supervision of any size team
- Define immediate and long term goals,
priorities, and operational plan to ensure
team goals are aligned with the goals and
priorities of the organization
- Focus on solving conflict; maintain
confidentiality; listens to others without
interrupting; keep emotions under control;
remain open to others' ideas and try new
things; create and foster lines of
communication that help multiple teams to
identify solutions; leverage networks of
people to better define and solve problems; put systems and procedures in place to
assure that all relevant information is shared
consistently

Abilities:
- Respond promptly to customer needs and
request for service and assistance; solicit
customer feedback to improve service; meet
commitments; manage difficult or emotional
customer situations; foster
- Prioritize and plan work activities; set goals
and objects; communicate activities and
results as appropriate; plan the work of
others to sustain agency objectives
- Demonstrated ability to balance, prioritize
and organize multiple tasks
- Demonstrated ability to work collaboratively
in teams and across organizations
- Demonstrated ability to synthesize
feedback and adjust plans accordingly
- Demonstrated ability to build strong
relationships inside and outside the
organization
- Demonstrated ability to resolve incidents/
problems efficiently and effectively,
recognizing customers' competence levels,
and able to approach each level
appropriately
- Demonstrated ability to evaluate and test
emerging technologies

Minimum:
• Bachelor’s degree plus 3 or more years of experience in related discipline (or equivalent experience).

Preferred:
• 2 years experience as a Lead or Supervisor. Any IT QA related certifications (CAST/CSTE/CMST/etc.)

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.