Address: COMMUNICATIONS
1655 W. Jackson, Phoenix, AZ 85007

Salary: $56,710.06 - $66,710.06 

Anticipated Salary: $61,710.06

Grade: 19

Closing Date: 03/18/2025

This position will provide administrative support to Public Information staff, the broader Communications and Public Involvement workgroup, including the assistant directors for Public Information and Motor Vehicle Division/Community Outreach; will assist with engaging and resolving questions and concerns from members of the public; and assist with online streaming of State Transportation Board meetings. This position will have frequent contact with the public by email and phone. When assisting with State Transportation Board meetings, this position will engage with agency leaders and appointed board members.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Assist with tracking, assigning and resolving queries to Public Information from constituents and news media customers. Maintain running list of news media queries, to whom they are assigned and whether they are resolved. Provide reminders to Public Information staff as needed. Provide backup to the Community Information Officer by responding to telephone and online queries.

Assemble a Daily Media clips report for distribution to agency leaders and Communications and Public Involvement staff. Consult previous day's Media Update report to identify media mentions that might not be identified by a clipping service. Conduct requested research as needed for contests and other needs.

Provide administrative support by updating news media, Media Update and Media Clips contact lists as needed; assisting with conducting inventory for the broader Communications and Public Involvement team; supporting the committee organizing thrice-yearly all-hands meetings for the broader team.

Assist with State Transportation Board meeting preparations by (1) coordinating production of a Community Profile document, in collaboration with Community Relations, briefing board members on projects occurring in an area and listing are elected leaders; and (2) providing online audio during meetings, which are held around the state, at least once a month.

Manage, retention, destruction and storage for Public Information and possibly other teams within Communications, attend meetings, and brief PIO Administrator.

Other duties as assigned as related to the position.

Knowledge:
- Knowledge and skills in both Microsoft & Google Office Suites.
- Editing/proofreading.
- Filing/organization.
- Associated Press Style
- Proper spelling and grammar.
- Effective communication techniques.

Skill:
- Demonstrated written and verbal communication skills.
- Organization and ability to manage multiple tasks.
- Coordinate projects, manage and prioritize work under deadline.
- Diplomacy and ability to work directly with the public, agency leaders and appointed officials.
- Accurate typing proficiency of at least 30 words per minute.
- Report/document formatting.

Ability:
- Communicate and interact with individuals from a wide variety of backgrounds.
- Deal effectively with members of the public and ADOT staff
- Communicate information to members of the public and ADOT staff.
- Resolve issues accurately, courteously and in a timely manner.
- Ability to learn basic meeting streaming skills, including. placing microphones, testing sound and resolving problems.
- Ability to work within a database interface to receive and respond to constituent queries.
- Ability to handle multiple projects adhering to deadlines and time management.

A Bachelor's degree in an appropriate field from an accredited college or university and at two years experience; or a combination of applicable education and experience; or three years of experience working with customers and in a high profile office environment doing administrative work. Experience working with customers (internal/external), including in person, telephone and electronic mail.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.