Child and Community Services Division (CCSD)
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $43,981 to $62,000 

Grade: 20

Closing Date: March 19, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

DES is seeking an experienced and highly motivated individual to join our team as a Records Manager. This position serves as the Division's primary point of contact for records management. Ensuring timely and compliant implementation of applicable records management regulations and performing daily activities and long-term projects related to the Division’s records compliance.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Complete reporting of records management processes, including records disposition, essential records, and public records requests. Track the retention period of division records and oversee disposition, in collaboration with program management, to ensure compliance with policy and procedures for records management.
• Serve as the single point of contact for records management processes, providing technical assistance concerning records compliance activities’ including public records requests, requests for information, records retention and disposition, information privacy, and reporting of essential, permanent, and disposed records.
• Manage public records requests to provide timely, compliant responses in accordance with applicable policy and procedures. Receive, analyze, and conduct research to efficiently and effectively fulfill requests including review of requests for legal or technical issues and removing (redacting) confidential information.
• Provide records management guidance and technical assistance to staff to ensure proper understanding of records management principles and applicable policy and procedures.
• Research and analyze federal and state laws, and associated state and agency policy, and best practices to provide general guidance regarding records management processes.
• Assist in the implementation of records management policies and procedures, including assisting with dissemination of information to personnel. Participate in implementation workgroups.

Knowledge of:
• Federal and state laws, policies and best practices relating to records management
• Records retention schedule use and implementation
• Training and communication techniques

Skills In:
• Oral and written communication
• Research and analysis
• Time management
• Project management
• Evaluating, synthesizing, and presenting information

Ability to:
• Effectively perform difficult and complex work
• Critically evaluate and resolve problems
• Prioritize and organize complex tasks in accordance with deadlines
• Responsibly handle confidential information

This ideal candidate for this position will have:

• An associate or bachelor’s degree in a field supporting the requirements of the position may count for one or two years required experience respectively but will not substitute for records management experience.
• Two or more years’ experience coordinating and handling government records.

• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at (480)536-3791 or OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480)536-3791 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.