Address:  5000 W Carefree Highway, Phoenix, Arizona

Hiring Hourly Rate: $18.70 

Grade: 15

Closing Date: 04/20/2025

Under the direction of the Watercraft Administrator, the customer service representative will be responsible for assisting the public and regional offices with analysis and interpretation of a variety of watercraft registration information in compliance with A.R.S. Title 5, US Coast Guard Federal Regulations Title 33, Commission Rules and internal procedures.

Major duties may include:

- Processes and registers new watercraft registrations, renewals, transfers and duplicates

- Reviews documentation for accuracy and completeness to determine compliance

- Returns invalid transactions with detailed instructions for compliance

- Provides customer service to watercraft registrants through the mail and over the telephone, resolving complex registration issues according to laws, rules and procedures

- Researches watercraft registration history for public records requests

- Utilizes Cash Pro system to financially process watercraft transactions

- Perform other duties as assigned

- Audits watercraft transactions for compliance with state and federal regulations

Candidates will have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; money handling. Candidates will have skill in active listening, problem solving, organization; multitasking; oral and written communication; customer service; grammar usage; 10-key. Must be able to maintain confidentiality.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

If you have any questions please feel free to contact Milani Barron at mbarron@azgfd.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.