QUALITY ASSURANCE COORDINATOR

Job no: 533584
Position type: Full-time
Location: PHOENIX
Division/Equivalent: STATE OF AZ
School/Unit: DEPT OF CORRECTIONS
Department/Office: DC-H150-COMPLIANCE MONITORS CO & FIELD
Categories: Healthcare/Medical Professional Level

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ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.

The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

QUALITY ASSURANCE COORDINATOR
(PROGRAM EVALUATION SPECIALIST)

Job Location:

HEALTHCARE SERVICES
1831 West Jefferson Street
Phoenix, Arizona 
https://corrections.az.gov/

Posting Details:

Salary: $70,200.00 

Grade: 23

Closing Date: Open Until Filled

Job Summary:

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is looking for an experienced Healthcare Coordinator to ensure the contracted vendor provides appropriate, timely, and professional care to inmates at assigned facilities and/or contracted private prisons. This role will review contracts, monitor service delivery, review medical records, and oversee and conduct quality assurance audits ensuring compliance with federal and state laws, ADCRR policies and procedures, various rules and regulations and the National Correctional Health Care standards. The Healthcare Coordinator will work collaboratively with the healthcare vendor and operations to monitor processes implemented at the prison facilities as well as the general health care delivery by the contracted health care vendor.

Job Duties:

-Reviews and observes vendor and operational processes that pertain to inmate healthcare, including medication administration and utilization management
-Analyzes and synthesizes information to ensure appropriate process suggestions
-Reports issues of concerns to supervisory chain of command immediately
-Reviews medical records for appropriateness and timeline of both on-site and off-site care
-Assists as needed and works collaboratively with site monitors and conducts clinical reviews
-Tracks and reports monthly regarding care provided to specific inmates as assigned
-Utilizes clinical knowledge and skill to determine appropriate inpatient or general population placement of inmates
-Collaborates with healthcare vendors, ADCRR providers, and operations to ensure appropriate bed management of inpatient and special housing units
-Completes required reports, conducts research and composes correspondence, attends meetings and trainings and completes special projects and assignments within time frames
-Develops and maintains spreadsheets to track inmate health care access
-Addresses and conducts required updates for facility inventory control
-Conducts root cause analysis and collaborates with contracted health care vendors and operations to implement and sustain improved processes
-Other duties as assigned
-Drives on State Business

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

-Principles of correctional healthcare delivery as recommended or mandated by the U.S. Constitution, Arizona Revised Statutes, National Commission on Correctional -Health Care, American Correctional Association, American Nurses Association, and Arizona Department of Corrections, Rehabilitation & Reentry
-General knowledge of professional nursing principles, nursing services related to the pharmacological processes
-Infection control in a high-risk environment
-Quality assurance and performance improvement
-Inpatient capacity management

Skill in:

-Evaluation of healthcare quality
-Identification of evidence-based practice and investigation
-Effective communication and collaboration
-Analysis and synthesis of information
-Planning and execution of clinical care
-Personal computers and various software programs (i.e., Microsoft Office and Google Suite)

Ability to:

-Evaluate the effectiveness and appropriateness of healthcare services
-Conduct research and compose responses to issues/concerns
-Compose correspondence and reports
-Organize data and provide appropriate clinical suggestions
-Maintain effective working relationships with internal and external entities
-Multi-task, make sound decisions and meet deadlines
-Work in a secured prison environment
-Travel

Selective Preference(s):

Prefer a minimum of five (5) years nursing experience in a correctional healthcare setting

Pre-Employment Requirements:

Must possess a valid, unrestricted Arizona Board of Nursing License.

Employment is contingent on the selected applicant passing a background investigation.

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Advertised: US Mountain Standard Time
Application close:

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