HEALTHCARE SERVICES
1831 West Jefferson Street
Phoenix, Arizona 85007
https://corrections.az.gov

Salary: $102,060.00 

Grade: 26

Closing Date: Open Until Filled

The Arizona Department of Corrections Rehabilitation and Reentry (ADCRR) is seeking a Quality Assurance Director to oversee the optimization of healthcare delivery to the incarcerated prison population at the Arizona State Prison complexes. The Quality Assurance Director, will be responsible for promoting the culture of continuous learning and improvement throughout the organization. The primary responsibility for this position is to ensure the Contract Healthcare Provider (CHP) has a robust quality improvement strategy aligned with the goals and objectives ADCRR has established. This includes ensuring that the CHP develops and maintains Continued Quality Improvement (CQI) processes and documentation, as well as conducting root cause analysis efforts and implementing corrective actions.

-Leads and mentors a team with a variety of backgrounds in correctional healthcare, including nursing, clinical coordination, data analysis, and administration
-Responsible for chart reviews to determine the appropriateness of clinical care, which serve as benchmark to measure the effectiveness of Continuous Quality Improvement (CQI) process and outcome studies
-Ensures the team’s alignment with the overall quality strategy, providing guidance, support, and training to team members
-Develops a monitoring program and provides oversight of the Contract Healthcare Provider (CHP) in the implementation of CQI studies, consistent with the ADCRR Health Services Technical Manuals (HSTMs), National Commission on Correctional Healthcare (NCCHC) Standards, and the Federal Court Injunction
-Creates processes to evaluate errors and system problems
-Identifies and creates preventable adverse event reporting systems and other sources
-Collaborates with ADCRR’s Deputy Assistant Director or designee
-Updates on CQI study development and progression at each of the Arizona State Prison Complexes
-Provides recommendations on updates to existing clinical practice guidelines and policies and procedures as assigned
-Performs other duties as assigned related to the position
-Drives on state business

Knowledge of:

-Principles and practices of correctional health care management and supervision as set forth by the United States Constitution, the NCCHC, and the American Correctional Association
-Personnel and administrative procedures, federal laws and state laws relative to licensed and/or certified health care staff, as well as general staff
-Procedures analysis and policy development
-Laws, rules, regulations, policies, and procedures pertaining to the privatization and administration of inmate medical, mental health and dental care
-Action plan development
-Principles and practices of quality assurance
-Principles of fiscal management, including budget procurement and outside contracting
-Department’s standardized databases and computer knowledge

Skill in:

-Verbal and written communication
-Organization and time management
-Establishing and maintaining interpersonal relationships
-Data analysis and problem solving
-Delegation of leadership
-Motivation and mentoring
-Counseling and interviewing
-Synthesizing and presenting information in support of project objectives
-Interpreting contractual language
-Project planning development and implementation strategies


Ability to:

-Manage a diverse group of professional
-Make sound decisions
-Evaluate the efficiency and effectiveness of medical, mental health and dental programs
-Study and analyze policies and procedures
-Compose correspondence and reports
-Multi-task and meet deadlines
-Build and maintain effective work relationships with internal and external entities
-Compile information and reports

Graduate of an accredited nursing program (RN) A Valid-unrestricted license to practice nursing in the State of Arizona

Employment is contingent on the selected applicant passing a background investigation.

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

If this position requires driving or using a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid, class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.
Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.