Division of Child Support Services (DCSS)
Policy and Client Resolution Region
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $65,998.19 - $67,566.72 

Grade: 22

Closing Date: June 9, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Policy and Client Resolution Regional Manager. This position is responsible for managing the DCSS Policy and Client Resolution Region, which consists of the following units: Policy and Procedures; Administrative Review; and Executive Correspondence. The person in this position will analyze current legislation, processes, and practices in order to recommend and develop strategies to improve performance measure goals and objectives within the Division. Additionally, the incumbent will provide leadership and guidance to the teams responsible for responding when our customers elevate complaints/concerns regarding the DCSS.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
- Manage the daily operations of the region through subordinate supervisors to implement strategic goals and ensure performance goals are met.
- Analyze and interpret Federal, State, and agency laws, regulations, policies, and procedures governing programs and activities.
- Develop policy, procedures, rules, grant proposals, guidelines, and legislative proposals related to child support services.
- Maintain a working knowledge of significant developments and best practices related to the delivery of child support services, analyze trends based on regional findings and recommend changes.
- Maintain state plan and official records and documents to ensure compliance with federal/state laws and regulations as well as organizational policies and procedures.

Knowledge in:
- Leadership and management practices; interpersonal communication and personnel management.
- Federal/state legislative processes and laws/regulations governing the child support program.
- Strategic planning, data management and monitoring, trend analysis; project planning and management.

Skills in:
- Leadership, interpersonal communication, and personnel management for multiple teams to include motivating, delegating, directing, training, goal setting, managing deadlines, and evaluating performance of staff.
- Analyzing fed/state laws to revise, develop, and implement policy, procedures, and administrative rules.
- Identifying and analyzing relevant factual issues; using judgment to appropriately elevate or provide direction for addressing customer concerns.

Ability to:
- Provide leadership and coordination of all phases of workflow to ensure quality and timeliness of work product for staff within the region as well as support other various agencies, both in and out of state government.
- Maintain a working knowledge and understanding of federal/state laws and regulations to identify and implement appropriate changes; serve as point of contact to support divisional compliance with relevant polices and procedures.
- Maintain a working knowledge and understanding of operations for the Arizona child support program.

The ideal candidate for this position will have:
- A minimum of one (1) year of child support enforcement experience.
- Experience managing teams through establishing performance goals and metrics.
- Experience creating a variety of written communications such as policy, procedures, grant writing, technical writing, business writing, high level correspondence, etc.

- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.