Address: 6871 N. Highway 89A, Sedona, AZ 86336

Salary: $17.50 - $19.00 / per hour 

Grade: 16

Closing Date: July 3, 2025

Under general supervision perform a variety of work activities while providing customer service in the operation of recreational, historic or natural features of the area, or historic objects /artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.

Essential Duties and Responsibilities include but are not limited to:

Outdoor Recreation & Programmatic:
• Host visitors.
• Conducts interpretive programs and may lead guided walks or hikes.
• Provides information in response to visitor questions, directions, guidance, and concerns.

Customer Service:
• Provides customer service by phone and in-person and respond to publics inquiries about park
hours, accommodations, reservations.

Cash Handling:
• Perform cashier duties at Contact Station/Gift Shop.
• Collect and account for fees for park admission and store purchases.

Public & Staff Safety:
• Promote the safety of park visitors and enforce Park rules and protect Park resources.
• Utilize two-way radio communications system.
• Confers with local officials and law enforcement officers.
• Completes all necessary reports concerning incidents.
• May lead and assist in training subordinate staff.

General maintenance and Cleaning:
• May maintain, inspect, repair park buildings for any problems or hazards, completion of various
carpentry, improvement and repair projects while following maintenance standards.
• General cleaning of facilities as necessary.

Reporting:
• Completes reports regarding activities, transaction and progress covering a specified time period
or project completing.

Other duties as assigned as related to the position.

Knowledge of:
- Principles and processes for providing customer and personal services.
- Park rules/ regulations, fees and revenue functions.
- Techniques for display and interpretation of objects/ artifacts and general resources to visitors.
- General office procedures.

Skills in:
- Public relations and information dissemination.
- Customer service.
- Active listening.
- Critical thinking.
- Driving and operating automotive equipment.
- Basic curatorial techniques.
- Multi-tasking; and de-escalation techniques.

Ability to:
- Research of natural or historical information.
- Performing math calculations.
- First aid techniques.
- Oral and written communications.
- interpersonal relationships.
- Deescalate upset or non-compliant visitors.

Two years of experience equivalent to a Park Ranger Specialist; OR three years of work experience in customer service, library or museum work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

- Some positions may require certification as an Emergency Medical Technician, Water Distribution and Treatment Systems Operator, and/or Certified Interpretive Guide.

- Must possess and maintain a current Arizona Driver's license appropriate to assignment.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.