Address: 1500 N. Fool Hollow Lake, Show Low, AZ 85901

Salary: $17.50 - $19.00 / per hour 

Grade: 16

Closing Date: July 8, 2025

Under management supervision, performs a variety of work activities while providing customer service in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.

- This position will serve as a potential volunteer coordinator, interpretive speaker, and park office administrator.

Outdoor Recreation & Programs:
Host visitors, helps train staff and volunteers in a busy ranger station, conduct or assist on interpretive programs, and potentially lead guided walks or hikes. Provides information in response to visitor questions, direction, guidance, and concerns. Update social media Facebook page and create interpretive videos to promote the park, nature, and conservation. Helps schedule and coordinate special events with the public and our partners.

Customer Service/Communication/ Admin Duties:
- Communicates via telephone and in writing to Park Manager or Assistant Manager, or Regional Manager about the park, advising in operational and personnel issues. Provides excellent customer service by phone and in-person and respond to public inquiries about park hours, accommodations, and reservations. Investigates and responds to customer concerns regarding reservations, park amenities, events, etc. via telephone, email, or in person. Responsible for ordering, stocking, and updating prices as needed for the park store.

Cash Handling:
Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases. Process refunds, take camping and event reservations via phone. Balance registers, make cash drops, deposits, and do bank runs. Able to follow and train subordinates and volunteers on proper cash handling procedures.

Maintenance:
- possesses basic maintenance skills including cleaning restrooms, basic housekeeping, basic tool use including drills, hammers, ladders, and proper safety protocols.

Public & Staff Safety:
- Promote the safety of park visitors, educate guests and enforce park rules, protect park resources, utilize two-way radio communications system, confers with local officials and law enforcement officers, completes all necessary reports concerning incidents. Promotes and educates guests on safe recreation practices and recreational opportunities in the park.

Community Outreach and Engagement:
- Collaborate, foster, and maintain a positive relationship with visitors, guests, stakeholders, and partners on behalf of the park. Attends and actively participates in community events, local chamber meetings, and outreach programs. Ensures that mission objectives are met by aligning staff and volunteers in common goals. Helps keep the park operating safely and within the law including protection of environmental, cultural, and natural resources. Helps recruit local and out of state volunteers for the benefit of the park. Actively works with and trains volunteers and makes sure they uphold the agency's mission Ensures volunteers are trained on proper park procedures and rules.

Other duties as assigned as related to the position.

Knowledge of:
Principles and processes for providing customer and personal services. Park rules, fees and revenue functions; techniques for display and interpretation of objects/artifacts and general/natural resources to visitors; volunteer service, and general office procedures including Excel and Word. Knowledge of state and federal laws including wild game laws, recreational laws, and archaeological and historical laws.

Skill in:
Using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems; communicating effectively both verbally and in writing; motivating, developing, and directing people as they work; time management and organizational skills. Understanding and using various communication styles; building professional relationships; collaboration with other work groups organizations; public speaking and presenting to groups of various sizes. Office/computer software skills (PCs, data base, cash registers POS system, etc.)

Ability to:
Maintain an efficient and positive team environment, communicate both verbally and in writing; exercise good judgment while working under pressure during emergency situations; establish and maintain work relationships; use reasoning when applying policy and general rules to specific problems to produce the best solutions or actions; work independently. Resolve reservation issues as they arise with guests. Interact effectively with volunteers and customers successfully meeting their needs. Safe operation of vehicles, tools, and equipment. Able to work holidays, weekends, evenings, and travel

Two years of experience equivalent to a Park Ranger Specialist; OR three years of work experience in customer service, library or museum work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

- Must possess and maintain a current Arizona Driver's license appropriate to assignment.

- Some positions may require certification as an Emergency Medical Technician., Water Distribution, Wastewater collections Operator, and/or Certified Interpretive Guide.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.