Work Location: Papago Park Military Reservation (PPMR), Phoenix, AZ

PAY RATE:  $21.1449- $29.6109 per hour (DOE)

 Grade: 21

Closing Date: 7/3/2025

This position serves as the Human Services Coordinator in the Operations Sections which provides "Whole Community" leadership during a disaster under the general guidance of the Recovery Branch Manager. Provides focus, direction, and support for various recovery objectives and directs the activities of the VAL/PSL and DEMA/EM Human Services reservist cadre. The human services coordinator is responsible for performing duties during the response and recovery phase, which includes providing leadership to mass care activities and assisting communities, individuals, families, and businesses in recovering from disaster damages. This includes the Individual Assistance program and the mass care/emergency assistance program, which supports the coordination of Recovery Support Functions (RSF). Personally, prepares for anytime (24/7) response and no-notice recalls to the State or Alternate Emergency Operations Center (SEOC) and/or Joint Field Office (JFO) during disaster or exercise activations. Serves as the Human Services Coordinator in the State Emergency Operations Center.

Responsibilities include:
• Individual Assistance (IA) Program/s - Develops, implements, manages, and administers various Individual Assistance Programs in conjunction with FEMA IA Programs (if available to the State) and works with local jurisdictions to provide needed programs necessary to maximize recovery. Coordinates field efforts for Initial/ Preliminary Damage Assessments (IDA/PDA) with FEMA and SBA for use in proclamation and/or disaster declaration; collects and compiles field data; prepares and maintains accurate documentation and financial records. Performs oversight of the delivery of disaster case management and "unmet" needs and supports the establishment of a long-term recovery task force.
• Supervises and provides leadership to Human Services Group staff, including Voluntary Agency and Private Sector Liaison, and the reservist cadre. Prioritizes, assigns, and reviews workload to Human Services staff. Assures all required reports are completed accurately and on time. Assigns and reviews work to ensure compliance. Initiates and recommends disciplinary actions of subordinates/s. Identifies and resolves workplace problems; manages performance management on AZ360; provides feedback on worker performance. Participates in the interview and selection process of prospective employees. Resolves problems and questions presented by subordinate staff. Approves leave; maintains ETE. Coordinate training and promote teamwork.
• Mass Care/Emergency Assistance - plans and coordinates Emergency Support Functions (ESF) 6 activities, including supporting the Disability, Access, and Functional Needs (DAFN) initiative of the State. Participates and co-chairs the DAFN Task force. Works to refine and update ESF-6 mass care procedures and policies. Develops the framework, creates standard operating guidelines, and establishes/updates a multi-agency sheltering task force, multi-agency feeding task force, and household disaster feeding task force. Refines and updates ESF-6 Mass Care Annex in State Emergency Response and Recovery Plan (SERRP).
• In coordination with the Recovery Branch Manager, coordinate the six RSFs outlined in the SERRP, which serve a critical role in assisting the overall recovery efforts across various sectors. Supports the diverse needs of survivors, including housing, health and social services, infrastructure, economic recovery, community rebuilding, and natural resources.
• Coordinates with Voluntary Agency and Private Sector Liaison (VAL/PSL) - Supports Voluntary Organizations Active in Disasters (VOADs) and other voluntary organizations (including community-based and faith-based organizations) involved with disaster relief. Works to build and expand the voluntary agencies and private sector capabilities to support all phases of the emergency management cycle. Works to build and expand the capabilities of voluntary agencies, non-government organizations, and private sector entities to support all phases of the emergency management system. Aids and guidance to municipal, county, and tribal governmental agencies, voluntary agencies (VOADs), and private sector partners.
• Provides guidance to the community regarding Donation Management (DM and Volunteer management (VM). Enhances working relationships between emergency management, VOADs and DEMA Public Private Partnership Program organizations. Supports the Business Emergency Operations Center (BEOC) during activations.

Knowledge of:
• State assistance programs available for individuals.
• Federal IA programs available (FEMA, IHP, SBA, etc.)
• Elements of program planning and design, legal restraints, regulatory limitations and developing trends in state and federal disaster assistance programs.
• Effective methods of organization and planning.
• Emergency Management, ICS, and NIMS principles.
• Voluntary Organizations Active in Disasters (VOAD) and public/private partnership and Business Emergency Operation Center (BEOC)
• Emergency Support Function (ESF) 6 (Mass Care).
• State and federal disaster recovery framework.
• Principles and practices of leadership and supervision.
• Administrative and clerical procedures and systems such as word processing, managing files and preparing reports.
• Grant concepts, spreadsheets, practices and procedures, report writing.
• Emergency management and grant terminology.
• Emergency Declaration Writing.

Skilled in:
• Possess strong interpersonal, presentation, oral and written communication skills.
• Build consensus and achieve results to advance recovery strategies through analysis, interpretive and interpersonal communication skills.
• Possess strong presentation skills.
• Conceptual and developing various aspects of Federal and State disaster recovery programs.

Ability to:
• Operate successfully in a strong team environment.
• Provide leadership to others to achieve stated deadlines and to produce expected results.
• Remain focused during stressful emergency incidents.
• Prioritize tasks and work cohesively with others.
• Plan and organize work products efficiently and effectively.
• Maintain and establish working relationships effectively with others.

1-4 years of relevant experience in emergency management and/or recovery management and/or administration of an individual assistance program. FEMA Professional Development Series (PDS) and Advanced Professional Series (APS). Bachelor’s degree in emergency management, public health, public administration or related field.

Special Job Requirements:
Requires possession of and ability to retain a current, valid state-issued driver's license with Real ID or a state issued driver's license and valid passport. In and out of state travel required. Candidates for this position will be required to submit to a criminal background investigation Required to carry State issued cell phone.

The State of Arizona offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Eligible DEMA employees participate in excellent retirement programs provided by the Arizona State Retirement System (ASRS) and for fire personnel the Public Safety Personnel Retirement System (PSPRS).

If you have any questions, please feel free to contact hr@azdema.gov.
DEMA is a smoke-free work environment.
ADA/EEO Employer
The State of Arizona is an Equal Opportunity and Reasonable Accommodation Employer