Address:

501 N. 24th Street Phoenix, AZ 85008

Salary: $26.3523 

Grade: 19

This position serves as a Residential Program Manager, i.e., supervises/manages Residential Program Specialists (RPS) 1 & 2s, up to 20 employees during any given work shift; assigns staff to meet work load demands; conducts ACPTC specific training; has authority to make decisions concerning all aspects of staffing activity and assigns staff; reviews and evaluates work performance of RPS staff and initiates disciplinary action as necessary; prepares and submits reports as required; may act as manager of the day on a rotating schedule for the facility; leads shift briefings and staff meetings, providing input; guides RPS decisions; makes final decisions or refers unsolved problems to higher management; attends supervisory and management level staff meetings and relays information to unit staff; participates in problem solving and decision making; confers with ACPTC leadership regarding operations; takes inventory of supplies needed, coordinates to have supplies ordered; conducts environment of care inspections and submits work orders for needed repairs, ensures that the staff and residents are provided a safe, therapeutic, clean and secure area; provides care, custody, and control of the residents on the assigned unit; provides for the care of residents through guidance on and assistance as needed with activities of daily living (ADLs) including assisting residents with personal hygiene; environmental hygiene including cleaning of rooms, changing of bedding and washing of linens as needed; assists infirm residents in walking/transferring; assists non-ambulatory and handicapped residents with hygiene needs (showering, changing) as needed, assists handicapped residents with feeding as directed; lift and reposition residents as needed; attends trainings, reads, and studies trainings to increase and expand skillset; utilizes Non-Violent Crisis Intervention (NVCI) techniques to restrain violent residents as needed, reviews resident requests regarding telephone calls, visits, special personal items; documents information pertaining to behavioral changes, moods, conversations, reports of physical illness, and objective observations; documents legibly and accurately; writes incident reports in prescribed format; participates in implementation of crisis intervention and behavior management procedures when a resident is violent, suicidal, or has behavior difficulties; responds to wide variety of incidents; performs related work as required.

– Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations).

-Responsible for orientation and ongoing training of RPS, plans and implements methods to improve work; prepares and submits reports as required.

-Reviews, evaluates, recommends changes, and implements policies, procedures and guidelines for staff and residents.

-Conducts periodic inspections of work areas assuring that staff and residents are provided safe, clean, and secure areas; prepares reports and coordinates repairs or environmental needs to the appropriate institutional representatives when conditions are other than dictated by agency policy. Takes inventory of supplies and ensure necessary orders are placed in a timely manner. Provides for the care of residents through guidance on and assistance as needed with activities of daily living (ADLs) including assisting residents with personal hygiene.

-Reviews recommendations from staff regarding residents' requests for visits, special personal items, etc; approves/disapproves or recommends approval/disapproval to management as required by policy. Responds to questions and recommendations from staff and residents regarding visits with families, relatives, agency officials and other representatives.
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-Assist with duties related to resident care, including disbursement of resident money and supervising outings in the community.

-Attends staff meetings; provides input, listens and resolves conflicts if necessary, guides discussions, makes final decisions or refers unresolved issues to ACPTC leadership.

-Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge:
-Principles and practices of interpersonal communications.
-Dynamics of human behaviors and crisis intervention.
-Compiling and documenting resident records.
-Security, order, and discipline systems and programs.
-Institutional work settings.
-Federal, State, and agency laws, rules, regulations, policies and procedures governing high security risk residents.
-Policies and procedures of facility objectives of behavioral interventions.
-Methods and techniques of security enforcement.
-Management of difficult populations.
-Proper investigation and report writing.
-Principles and practices of supervision and leadership.
-Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
-Methods and techniques of interpersonal communications.
-Crisis intervention including the application of approved physical interventions when necessary.
-Methods and techniques of compiling and documenting resident behavioral health records.
-Methods and techniques of security, order, and discipline programs of an institution.
-Oral and written communication as required by the work activities in a residential setting for residents.
-Working with sexually violent persons and residents with mental health issues.
-Supervising, managing and training staff in an institutional setting.
-Examining and evaluating evidence and formulating decisions as appropriate with the positions.
-Establishing and maintaining effective working relationships with other staff and patient/residents.
-Motivating and encouraging staff towards success in the work place.
-Establishing and maintaining work relationships with other sections within the hospital, contractors, and the public.

Ability to:
-Supervise, train, and manage staff and influence others.
-Maintain interpersonal relationships with patients/residents, staff, and other law enforcement personnel and visitors.
-Observe, learn, and interpret habits and attitudes and behaviors of persons with psychiatric diagnosis and criminal histories.
-Provide basic are to these individuals.
-Carry out safety and security duties to maintain order and discipline.
-Complete and document resident behavior in prescribed format in the case file.
-Able to rapidly respond to emergency situations.
-Provide input, listen and resolve differences of opinion and information.
-Guide discussions and lead meetings.
-Speak and write effectively.
-Coordinate the flow of work between each shift and the daily structured and changing demands of ACPTC.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

– One year exp. as a RPS 2; OR 4 years of exp. with the care of psychiatric patients, residents or inmates in a behavioral management prog, forensic mental health setting or correctional mental health program; OR 90 semester hours toward a Bachelor’s degree in social behavioral and 2 year exp. in a related field; AND 1 year exp. in a supervisory or lead role.

– Driver's License Must be able to obtain and maintain CPR and NVCI certification.

– Required to perform and work at/attend meetings at alternate locations and/or travel when necessary. A State Hospital employee must be able to obtain a valid Level One Fingerprint Clearance Card pursuant to A.R.S. § 41- 1758.07. Must possess a valid level one fingerprint clearance card or apply for one within seven working days after beginning employment.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 220-6462. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.