Division of Child Support Services
Office of Community Engagement
1717 West Jefferson Street, Phoenix, Arizona 85007

Salary: $43,981-$61,591 

Grade: 21

Closing Date: Friday, August 29, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov or click on the link here to view the ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security (DES) Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Community Relations Liaison. This role involves collaborating with faith-based and community organizations, implementing and expanding DCSS community programs, and developing innovative strategies to build and maintain relationships with community partners. The Liaison works closely with agency leadership to revise policies and procedures in alignment with the agency’s mission. Additionally, the position represents DCSS in meetings with government and community officials, makes strategic recommendations, and prepares proposals on community development issues. Serving as a key liaison for organizations seeking solutions to community concerns, this position involves extensive public interaction and requires frequent in-state travel. This position also serves as a supervisor, including training, assigning, and checking work etc. Reliable transportation is necessary, and the work schedule includes evenings, some weekends, and overnight stays, often with minimal advance notice.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include, but are not limited to:

• Builds and maintains strong relationships with faith-based and community organizations to support DES clients
• Develops, implements, and evaluates community engagement initiatives in alignment with agency goals
• Tracks and reports project outcomes, metrics, and quality improvements
• Raises awareness of OCE initiatives and engages stakeholders and the public
• Identifies workflow issues and develops corrective action plans
• Prepares proposals, presentations, and grant materials for community-related initiatives
• Coordinates with internal teams and leadership to implement approved plans and complete assigned tasks
• Oversees development of community relations materials, including newsletters and pamphlets

Knowledge of:
• DES programs, services, and rules; local community programs and resources.
• Basics of human services and how they work in different settings
• How state and federal government systems work
• Leadership and team motivation skills

Skills In:
• Effective interpersonal relationships, community engagement and public relations.
• Communication, network development, public speaking, leadership, and presentation skills.
• skills in various platforms like Google Suite, Excel, and Salesforce.

Ability to:
• Set priorities and manage a busy, fast-paced workload. Schedule and manage events effectively
• Plan and coordinate projects, organizing people and resources, gather data and create reports
• Build positive working relationships with diverse individuals and groups
• Demonstrate reliability, fairness, openness, and follow-through
• Communicate effectively both verbally and in writing
• Supervise a team independently
• Analyze large amounts of information accurately
• Follow established guidelines, policies, and procedures to ensure accuracy and timeliness
• Travel statewide and work flexible hours, including evenings and weekends

The ideal candidate for this position will have:

• Bachelor's degree and three or more years of community organizing or other related experience.

• In-state travel is required. Driver’s License Requirements.
• Must have or be able to obtain a valid Fingerprint Clearance Card.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the state-sponsored retirement contribution plan, and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines, and effective dates.

For questions about this career opportunity, please contact Shannon Anguiano at (480) 876-0851 or shannonanguiano@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Shannon Anguiano at ShannonAnguiano@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.