Address: 150 North 18th Avenue Phoenix, Arizona 85007

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Salary: $49,000 - $51,700 

Grade: 19

FLSA Status: Non-Exempt

Closing Date: Open until filled

This position is responsible for developing, evaluating, and refining educational programs and providing technical provider trainings with oversight from the DFSM Training Manager. This position collaborates with subject matter experts to create engaging instructional materials.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
• Assist Training Manager in the development of overall training resources for Fee for Service Providers (FFS) and the development of manuals and other training manuals.
• Under the direction of the Training Manager, conducts well established provider training related to submission of claims, prior authorizations, and documentation uploads using the AHCCCS provider platforms. Necessitates continuous learning and the ability to effectively communicate and troubleshoot throughout the training process.
• Ensures that training materials are coordinated and current in preparation for the training conducted by this position and that of the Training Manager.
• Develops and maintains tracking mechanisms, surveys and outcomes reporting for training conducted
• Travels to FFS providers in remote areas to conduct well established trainings.

Knowledge of:
• Pre-paid Medical Management Information System (PMMIS)
• Training strategies and methods
• Technical writing
• Federal and state laws and agency rules, regulations, policies and procedures
• Fundamentals of IHS/638 claims processing and billing
• Tracking mechanisms and outcomes reporting
• American Indian Tribes/programs and policy relative to Intergovernmental Agreements (IGAs) and other related policies
• Operations of Indian Health Service, tribal health departments and urban Indian clinics.
• Constant Contact email notifications

Skill in:
• Advanced computer skills
• Develop and present all types of training materials
• Present complicated, technical information in a clear and concise manner
• Conduct individual, group, formal, and informal types of training
• Excellent writing skills
• Customer service principles, practices, processes
• Technology based applications (Articulate, Adobe Creative Cloud, Microsoft Suite, SharePoint)

Ability to:
• Know when to handle a training issue and when to elevate it
• Build effective working relationships internally and externally
• Demonstrate cultural sensitivities when dealing with the practices of multiple cultures
• Handle multiple projects and maintain the timelines
• Ability to work in Virtual Office or Telecommute or both.

Minimum: One year experience training adult learners as a full time trainer responsible for instruction and group/team facilitation.

Preferred: Bachelor's degree in Public Health, Healthcare Administration, Adult Education, Communication, Organization Development, Human Resources, Training and Development or similar field. Advanced computer based technology skills, and operational knowledge of PMMIS and the Fee For Service Program.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.