Address: 1110 West Washington St., Suite 100, Phoenix, AZ 85007

Salary Range: $70,000 - $95,000 / Per Year 
(depending on experience)

Grade: S25

Closing Date: Thursday September 18, 2025

As the Senior System Administrator for the Information Technology section, the incumbent will work independently under general supervision:
· Deploys, inventories, and maintains MacOS and IOS client platform equipment in life cycle tasks, including end-of-life tasks such as data cleansing. Uses ticketing system to track issues.

· Proactively solves complex problems for application and network issues of telecommuters, local networks users, and remote park network users. Provide technical help desk assistance and documentation for agency staff, and provides direct application administrative support for Google Workspace for all agency users.

· Provides user directory and authentication management with tools such as as Okta, Duo, Active Directory, and Open Directory. Conducts daily traffic analysis, identifies and characterizes incidents, generates incident reports, and investigates suspicious network activity.

· Installs, monitors, and directs proactive and reactive computer network defense measures using tools such as zScaler and Crowdstrike Falcon to ensure the availability, integrity, confidentiality and reliability of systems.

· Mobile Device Management (MDM) Platform hardening and remote configuration using JAMF of MacOS and IOS computer/phone deployments and archives, including backup of user data with local or cloud backup software, along with management of archives.

· Will maintain a Cloud-based AWS Oracle database and an associated historic property and archeology application, including but not limited to authentication, backups, space management and licensing. This includes Geographic Information System components and integration, and may require data exports to other partner agencies.

· Will maintain a Cloud-based AWS PostgreSQL database and an associated historic property and archeology application, including but not limited to planning, authentication, backups, space management and licensing. This includes Geographic Information System components and integration, and may require data exports to other partner agencies.

· Maintenance and support of Claris FileMaker Pro databases, along with database and form application maintenance tasks.

· Provide IT technical expertise to management and staff, which includes frequent audio-visual assistance for meetings and conferences.

· Provide application and computer operations support. May assist with troubleshooting production problems and recommends/implements solutions.

· Provides purchasing, inventory, and budget tracking for purchased stock and system inventories of items.

· Travel to parks as required. Overnight stays as required.

- Install and maintain client devices in a statewide remote site network involving over 325 client devices. Maintain links to internet services, Google services, and file sharing services. Support reservation system point-of-sale, accounting and productivity software. Will require travel to park locations throughout the state.

- Troubleshoot and resolve Parks central office and remote Park system problems with hardware, software and network performance. Support Google Workspace, and provide direct support of technical issues. Conduct daily traffic analysis, identifies and characterizes incidents, generates incident reports and investigates suspicious network activity. Installs, monitors and directs proactive and reactive computer network defense measures to ensure the availability, integrity, confidentiality and reliability of systems. Implement security measures to protect data, manage user access, and ensure data confidentiality and compliance. Define and document database policies, standards, and procedures to maintain consistency and efficiency.

- Maintain and monitor agency’s Oracle, PostgreSQL and FileMaker databases and servers. Maintain licensing, coordinate installation, administer and integrate system solutions. Install, upgrade, and manage database systems, ensuring high availability, data integrity, and optimal performance through monitoring and tuning.

- Inventory tracking and procurement of hardware/software agency IT operations, including budget tracking throughout the State fiscal year.

- Monitor network performance, adjust to ensure minimal down-time. Design and modify security and user access controls. Ensure compatibility of hardware, software and system interfaces.

- On-Call Support: Provide support to address critical production issues outside standard business hours.

- Other duties as assigned as related to position

Knowledge of:
· Proficiency of device client deployment using JAMF and MDM device management, and remote technical support.
· Knowledge of data backup, recovery, security, and performance tuning.
· Strong understanding of database management systems (DBMS) Oracle, PostgreSQL, FileMaker and SQL language. Relational database data technologies and concepts.
· Expertise in SQL for query optimization and data manipulation.
· Proficiency with operating systems and shell scripts of Unix, BSD, MacOS and Windows in conjunction with server and client deployment, security and management.
· Proficiency with Google Workspace and Google data archiving.
· Proficiency with mobile device deployment and support, such as with iPhones and IOS.
· Knowledge of audio-visual equipment, including techniques for event streaming.
· Knowledge of the operation, function and structure of Local Area Network and 7-layer OSI model.
· Knowledge of client and server equipment, software and support lifecycles
· Knowledge of Reservation System operations and applications
· Knowledge of the OSI (Open Systems) model for network communication, configuration and operation of firewalls, servers, workstations, thin clients, mobile devices on a TCP/IP network with VLAN’s and cellular providers.
· Detailed knowledge of major Windows and Macintosh productivity and graphics software and their applicability to business solutions.
· Knowledge of training methods and information structuring.
· Ability to respond promptly to customer needs; take a customer-centric approach to problem solving; solicit customer feedback to improve service; respond to requests for service and assistance; meets commitments; and manage difficult or emotional customer situations
· Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things
· Leads initiatives to develop solutions and processes to meet needs; identifies unique innovative approaches
· Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
· Works with minimal guidance; regularly participates in reviews of assigned and completed tasks
· Reviews and recommends equipment, resources and software; may assist with development or preparation of department level budget; may initiate purchasing

Skill:
· Writing and presentation skills as well as data gather techniques to assess the needs of the agency
· Ability and understanding of computer diagnostic interpretation in resolving hardware/software/network problems
· Ability to modification LAN and workstation system software
· Excellent problem-solving, analytical, and troubleshooting abilities.
· Excellent interpersonal, written and oral communication skills
· Demonstrated ability to balance, prioritize and organize multiple tasks.
· Demonstrated ability to work collaboratively in teams and across organizations
· Demonstrated ability to build strong relationships inside and outside the organization
· Strong customer service skills
· Advanced troubleshooting skills
· Writing and presentation, as well as date gathering techniques to assess the needs of the agency.
· Techniques of computer diagnostic Interpretation in resolving hardware/software problems.
· Experience in modification of LAN/workstation system software with a working skill of at least one programming language, preferably python, Objective C, or C++.
· Excellent written and oral skills along with confident trainer abilities.
· Demonstrated ability to develop and write user and technical documentation
· Demonstrated ability to evaluate and test emerging technologies
· Demonstrated ability to install and repair PC hardware and software
· Demonstrated ability to perform advanced design, maintenance and repair of servers
· Excellent interpersonal, written and oral communication skills, including customer service.
· Ability to work collaboratively in teams and across organizations

Ability:
· Work with others in a team setting, but also able to work alone as the sole technical coordinator.
· Drive and travel as necessary for up to 6 hours of driving time.
· Work and climb into confined spaces holding electronic equipment/cables.
· Provide phone support.
· Lift up to 50 pounds.
· Obtain and maintain Arizona Driver’s License.
· Balance, prioritize and organize multiple tasks.
· Work collaboratively in teams and across organizations.
· Synthesize feedback and adjust plans accordingly.
· Build strong relationships inside and outside the organization.
· Develop and write technical documentation.
· Evaluate and test emerging technologies.
· Install, new deploy and maintain Macintosh/PC hardware and software.
· Perform advanced design, maintenance and repair of client workstations/devices.
· Ability to work with others in a team setting as well as to work alone as the sole technical coordinator
· Ability to drive and travel as necessary for up to 8 hours of driving time
· Ability to work and climb into confined spaces holding equipment
· Ability to provide in person and phone support
· Ability to work collaboratively in teams
· Ability to balance, prioritize multiple projects and tasks
· Ability to work with minimal guidance; regularly participates in reviews of assigned and completed tasks
· Ability to prioritizes and plans work activities; sets goals and objectives; uses time efficiently

Bachelor’s degree in Information Technology related field, with 3 years experience, or 7 or more years of work experience in systems administration and database administration.

· Must possess and maintain a current Arizona Driver's license appropriate to assignment.
· Bachelor’s degree in Information Technology related field, with 3 years experience, or 7 or more years of work experience in systems administration and database administration.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.