Address:
150 N 18th Ave, Phoenix, AZ 85007

This Posting is for Current Internal ADHS Applicants ONLY.

Salary: $79,200 

Grade: 26

This is a limited-time position, scheduled to conclude in November 2027.

The Senior Business Analyst acts as the primary liaison between the enterprise project management office (EPMO) and the Immunization team. This position is responsible for supporting key business processes and applications, recommending business process redesign when applicable, and playing a crucial role in the expansion of the immunization information systems.

Key Responsibilities:
1. Collaboration and Liaison
a. Act as the primary liaison between the Immunization, IT, and other Agency teams
b. Facilitate effective communication and collaboration to ensure alignment between technology solutions and business needs
2. Business Process Support
a. Support the organization's key business processes and applications
b. Recommend business process redesign where applicable to enhance efficiency and effectiveness
3. Requirements Gathering
a. Work closely with stakeholders to ensure a thorough understanding of business needs and objectives
b. Gather and document business requirements
4. Documentation and Translation
a. Translate business requirements into clear and comprehensive user stories
b. Provide detailed documentation to guide the development and implementation phases
5. Functional Expertise
a. Offer functional expertise to developers during the design and construction phases of projects
b. Ensure that implemented solutions meet business requirements and align with organizational objectives
6. System Testing
a. Develop and execute test scripts and test cases
b. Develop test scenarios in preparation for user acceptance testing
7. Business Systems Standards
a. Maintain business systems standards by applying project management methods, tools, and processes as standard practice
8. Communication and Coordination
a. Prepare and deliver informative and well-organized presentations and project status reviews to stakeholders, including process owners, customers, and other relevant parties

Perform discovery to determine current processes and procedures.

Provide functional expertise to delivery teams during design, construction, and testing phases of projects.

Gather and maintain business requirements and their respective product backlogs.

Create and deliver related user documentation and end user training.

Other duties as assigned as related to the position.

General Knowledge of Methodologies and Techniques for Systems Analysis and Design: Understanding various systems analysis and design methodologies and techniques is foundational for a BA.

Requirements Gathering: Gathering and documenting requirements accurately. This knowledge area is essential for ensuring that solutions meet business needs.

Familiarity with Business Analysis Body of Knowledge (BABOK): Familiarity with industry standards and best practices, as outlined in BABOK, provides BAs with a comprehensive framework for their work.

Software Development Knowledge: Understanding software development processes and methodologies allows BAs to effectively communicate with development teams and align business requirements with technical solutions.

Quality Assurance: Knowledge of quality assurance principles helps BAs ensure that the solutions meet established quality standards and that issues are identified and resolved promptly.

Customer-Centric Approach: BAs should prioritize a customer-centric approach, as understanding and meeting customer needs are essential for project success and overall organizational performance.

Conflict Resolution Skills: BAs often deal with conflicting requirements or stakeholder interests. Effective conflict resolution skills are valuable in achieving consensus and maintaining project momentum.

Excellent Interpersonal, Written, and Oral Communication Skills: Effective communication remains the most crucial skill for a BA, as it encompasses gathering requirements, documenting findings, and conveying information to stakeholders.

Strong Customer Service Skills: Maintaining a customer-centric approach, understanding stakeholders' needs, and providing excellent service.

Demonstrated Ability to Build Strong Relationships: Building strong relationships both within and outside the organization is essential for collaboration and information gathering.

Demonstrated Ability to Synthesize Feedback: The capacity to synthesize feedback and adjust plans accordingly is vital for ensuring that project requirements and goals align with stakeholder expectations through requirement traceability matrices.

Balancing and Prioritization: The ability to balance and prioritize multiple tasks is essential for managing project requirements, timelines, and resources effectively.

Working Collaboratively in Teams: Collaboration remains a key aspect of a BA's role, as they often work closely with cross-functional teams, including developers, testers, and business stakeholders.

Knowledge of Methodologies and Techniques for Systems Analysis and Design: Understanding various systems analysis and design methodologies and techniques provides the foundation for effective analysis and solution design.

Business Process Modeling: Proficiency in business process modeling allows BAs to visualize, analyze, and optimize business processes.

Basic Analytical Skills: BAs need basic analytical skills to evaluate information from multiple sources, consolidate details, and extract functional requirements.

Ability to Translate User Requirements: Demonstrated ability to translate user requirements into business, functional, and test scenarios for projects of various sizes and complexity is valuable for effective project implementation.

Ability to Develop Technical Documentation: Proficiency in developing and writing technical documentation is important for maintaining clear and comprehensive project records.

Effective Communication: BAs must excel in interpersonal, written, and oral communication to gather and convey requirements, collaborate with stakeholders, and document findings.

Customer-Centric Approach: Strong customer service skills are essential for understanding and addressing the needs and concerns of stakeholders and end-users.

Relationship Building: Building strong relationships both within and outside the organization is crucial for collaboration and effective information gathering.

Feedback Synthesis: BAs should demonstrate the ability to synthesize feedback from stakeholders and adjust project plans accordingly to ensure alignment with expectations.

Balancing and Prioritization: The ability to balance and prioritize multiple tasks is vital for managing project requirements, timelines, and resources effectively.

Team Collaboration: BAs need to work collaboratively with cross-functional teams, including developers, testers, and business stakeholders, to achieve project goals.

Methodologies and Techniques: Knowledge of systems analysis and design methodologies and techniques provides the foundation for effective analysis and solution design.

Analytical Skills: Basic analytical skills are important for evaluating information from multiple sources, consolidating details, and extracting functional requirements.

Documentation: The ability to develop technical documentation and translate user requirements into business, functional, and test scenarios is essential for maintaining clear and comprehensive project records.

Bachelor’s Degree and/or 5 years of experience in business analysis (or equivalent experience)
Certification of Competency in Business Analysis or Certified Business Analysis Professional
Agile scrum master and/or project management certification

This Posting is for Current Internal ADHS Applicants ONLY.

Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. §36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing nicole.zawacki@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.