Division of Child Support Services (DCSS)
Location is Based on Closest Client-Facing Office to Successful Candidate's Arizona Residence

Salary: $100,091.35 - $109,705.86 

Grade: 28

Closing Date: September 29, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as an Information Technology Senior Project Manager with the Systems & Automation Administration. This position is responsible for coordinating with and managing a variety of projects and resolving escalated issues, managing complex client concerns raised during the project life cycle, and engaging in analytical assessment services to help drive decision making.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

- Build and maintain strong relationships and act as a trusted advisor with businesses, internal teams, end-users, and solution providers to ensure the governance, processes, tools and metrics are in place and/or are followed to support the environment and meet business needs.
- Consistently make timely decisions even in the face of complexity, balancing systematic analysis with decisiveness. Ensure solutions conform to DES and Industry standards, are documented, kept current, and keep pace with business demands. Present to stakeholders the project health at regular intervals based on communication plans. Contribute to the PMO body of knowledge.
- Assemble, coordinate, and manage project teams; create and manage project schedules; assign responsibilities and distribute tasks, set project goals and milestones; provide guidance as needed.
- Oversee project phases, track progress, and monitor performance against the project plan; ensure project deliverables are produced on time.
- Identify and document potential project risks and issues, assess their impact, and develop mitigation strategies.

Knowledge in:
- Working knowledge of both theoretical and practical aspects of project management.
- Considerable knowledge of interrelationships among various internal & external organizational functions.
- The impact of statutory regulations, industry standards, best practices for effective planning, budgeting, communications, risk management, vendor management and project execution.

Skills in:
- Interpersonal, written and oral communication.
- Collaborating with multiple business teams and external stakeholders to leverage on experience for delivery of products.
- Interacting with business partners to define business deliverables to support the project(s).

Ability to:
- Build strong relationships inside and outside the organization.
- Develop organization wide communication plans in sync with project stage and deliverables.
- Manage conflicting needs and priorities to guide management with options and recommendations.

The ideal candidate for this position will have:
- Bachelor’s degree plus five (5) or more years of experience in project coordination and management (or equivalent experience).

- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.