Adult Education Section
Phoenix Location 

Salary: $48,000 - $51,000 

Grade: 18

Closing Date: 10/05/2025

• This position will be responsible for providing customer service and records management for external customers and stakeholders for the AZ High School Equivalency (HSE) System, in compliance with ARS 15-702, AZ HSE Jurisdictional Rules, and agency policies.
• Rare in-state travel may be required for this position.

The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

• Responds to customer service and stakeholder requests regarding high school equivalency transcripts and records
• Provides technical assistance to resolve complex and confidential issues for HSE Services
• Maintains accurate and detailed records in secure data management systems
• In collaboration with the HSE Services Manager, reviews and implements Arizona Jurisdictional rules and ADE/AES policies and procedures, and processes related to HSE Services and the Arizona High School Equivalency system
• Provides effective and comprehensive service to ensure customer and stakeholder issues are successfully resolved; and maintains the confidentiality of student/candidate records

Knowledge in:
• Data management systems
• Understanding of confidentiality in maintaining student records and Personally Identifiable Information (PII)
• Effective customer service principles and practices
• Understanding of the High School Equivalency System

Skills in:
• Utilize critical thinking skills and good judgment to respond to HSE inquiries that may include gathering relevant information, applying information to resolve customer service inquiries, and de-escalation of customer and stakeholder situations
• Strong organization skills with attention to detail
• Proficient in Microsoft Office Suite including Excel
• Excellent written and verbal communication skills
• Proficient in maintaining accurate records following agency processes and procedures

Ability to:
• Multi-task with a high-level of accuracy
• Organize and prioritize responsibilities effectively
• Work independently and effective time management skills
• Effectively and respectfully work with various teams
• Deescalate customer services situations
• Understand and apply established policies and procedures
• Effectively communicate to supervisors when appropriate on escalated situations

• Preference will be given to those applicants with some post-secondary education/course or work/certification and/or bi-lingual Spanish/English speaker.

Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Ten paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-3186 or emailing Human.Resources@azed.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

To submit your resume, click the "APPLY NOW" button below.

Having trouble applying for this position?

Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.