FLEET MANAGEMENT
2225 S. 22ND AVENUE,
PHOENIX, AZ 85009

Salary: $34,666 - $44,666 

Anticipated Salary: $39,666.84

Grade: 15

Closing Date: 10/20/2025

We offer weekends off with 13 days paid vacation, 10 paid holidays, excellent benefits including health, dental & vision plans, employee assistance program, educational assistance, career stability and a culture that values opportunity for growth and professional development where your skills will be recognized and rewarded!

Uniforms provided to shop employees at no charge and are eligible to participate in the Safety-toe Shoe reimbursement program (100% of cost up to $250.00 every other calendar year)

Work Hours: Monday through Friday 7:00am – 3:30pm

This position provides customer service activities and support to various internal and external agencies and customers in support of ADOT and the Enterprise Agency Fleet, fleet management programs. This position regularly works outdoors with exposure to the elements.

Interaction and assisting customers with vehicle fleet auction program sales by telephone/email and in person. Interfaces with customer in the receipt of used equipment and issuance of new equipment and processes equipment transfers. Conducts customer service surveys and report back on deficiencies.

Responsible for Vehicle Disposition Record (VDR) log processing and the annual inventory coordinator. Open and close work orders. Be the fleet spare key and title custodian for multiple agencies.

Responsible for licensing, registering and titling all vehicles through the MVD 3rd Party Certification Program; notarizing all titles for sold vehicles and/or equipment; uses motor vehicle records to confirm previous owner information.

Knowledge of:
• Vehicle and equipment fleet maintenance operations.
• Strong knowledge of customer service technique.
• General knowledge of vehicle/equipment mechanical skills.
• Fleet/Equipment Management Information Systems.
• Vehicle/equipment preventative maintenance service programs.
• General knowledge of vehicle/equipment towing operations.
• OSHA safety rules and regulations.
• State statutes and federal laws, rules and regulations as it pertains to fleet maintenance.
• Strong understanding of automotive mechanics.

Skill in:
• Interacting with people; applying professional customer service techniques.
• Written and oral communications.
• Executing timely resolutions to inquiries.
• Computer programs such as Google Workspace.
• Attentive listening.
• Basic math to review documents and handle credit card functions/payments.
• Organization and time management.
• Documenting accurate and complete information.

Ability to:
• Provide professional and courteous customer service.
• Understand general mechanical skills in order to discuss customer inquiries or complaints.
• Make appropriate decisions within scope of responsibility.
• Resolve problems and answer questions regarding vehicle/equipment repairs.
• Work independently or in a team environment.
• Multi-task and work in a high-stress setting.
• Stand, walk, sit, and lift up to 40lbs and pass a physical exam.
• Break down complicated automotive industry topics into understandable advice for customer understanding.

Three years experience in a high volume customer service based operation providing customer support which included responding and resolving customer inquiries, complaints.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.