Phoenix, AZ  85021

Salary: $21.0768; Sun-Thurs 12p-9p

Grade: 17

Closing Date: 11/12/2025

Under the general supervision of the Department of Child Safety (DCS) Program Administrator (PA), this position manages the work flow of placement referrals to find appropriate placement for the children coming in to DCS custody, completes tracking logs, and support staff that engage in child safety services.

*Evaluates incoming referrals and staffs with direct supervisor to select appropriate placement according to departmental and regional policies pertaining to child protective services. Evaluates incoming referrals and staffs with direct supervisor to schedule medical appointments, find immunization records, track medication, Phoenix Children's Hospital coordination, and coordinates staff trainings with providers to obtain medical information regarding prescription medication, diabetes and medication administration to the appropriate participants and documents medical information in Guardian.

*Reviews work products and analyzes facts obtained by field DCS specialists. Provides input on cases.

*Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance with policy, procedures and statutes.

*Responds/resolve problems and questions to address questions and concerns involving policy, procedures and issues related to specific cases.

*Attends staff meetings and participates in problem-solving/decision-making. Attends trainings, professional seminars, requested. conferences and management meetings. Participates in work teams/groups and other meetings, as requested.

*Produces, utilizes and sends reports. Writes detailed reports summarizing activities or productions covering a specified period of time or marking the completion of a project.

*Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
*Federal and state laws, regulations and directives governing child protective services
*Normal child development stages and milestones
*Potential effects of cultural differences on family dynamics
*Roles and responsibilities of court, law enforcement, hospitals, schools, mental health system, community agencies, and other child welfare professionals
*Physical and behavioral indicators of abuse, neglect, and mental health disturbances
*Crisis intervention protocol
*Conflict resolution techniques
*Statewide community resources
*Microsoft Office (Word, Excel, PowerPoint)
*Guardian

Skills in:
*Verbal and written communication
*Resolving problems
*Establishing and maintaining work relationships with children, their families and court representatives
*Delivering public speeches
*Communicating effectively while actively listening to others
*Preparing accurate and detailed documentation of reported information
*Typing

Ability to:
*Sit for long periods of time
*Maintain professional boundaries
*Work as a team member
*Prepare detailed documentation of client and professional contacts to ensure that records accurately convey reported information and minimize misinterpretation
*Accept responsibility for work product and outcomes
*Recognize indicators of abuse/neglect
*Work various shifts when needed
*Perform after hour duties

The selected candidate must possess a Master's or Bachelor's degree from an accredited college or university. The preferred candidate will have field experience and knowledge of social services.

Requires the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable. (Arizona Administrative Code Revised 1/29/2020)

The ability to secure and maintain an Arizona Fingerprint Clearance Card. The ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

• Paid sick leave
• Paid annual leave
• Ten paid holidays per calendar year
• Health, dental and vision insurance
• Flexible Spending Account
• Health Savings Account
• Arizona State Retirement System Savings (ASRS)
• Employee and Dependent Life insurance
• Long-term and short-term disability insurance
• Deferred compensation plans
• Wellness incentive program
• Employee discount program for higher education, products and services
• Education Savings – AZ529
• Employee Assistance Program

Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).  ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously).

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.