Address: Hybrid - 1110 W. Washington St., Suite #310 

Phoenix, AZ 85007 

Salary: $65,000 - $75,000 

Grade: 24

Closing Date: Open Until Filled

This position will act as the primary liaison between the Information Technology Division and agency divisions and sections. Responsible for providing support to key business processes and applications, assists in gathering requirements for business questions of management and staff and translates those technical specifications into data views to enable data-driven decision-making, identifies and documents business needs and requirements, and evaluates gaps in operational processes and procedures. Analyzes business processes, organizational procedures, workflow, and information requirements; documents business and functional requirements and recommends implementation strategies.

Performs requirements elicitation/management and documents use cases to facilitate the implementation of solutions that meet business objectives. Ensures that testing activities are completed, including developing test plans, executing tests, and tracking/reporting test outcomes. Works with Data Management staff to ensure that Data Management policies and guidelines are implemented for new processes.

Facilitates communication between stakeholders from all levels of the organization while objectively identifying and resolving conflicts. Documents test flow and data requirements and tracks software defects as well as issues with performance and usability.

This position may offer the ability to work remotely within Arizona based on the department's business needs and a continual meeting of expected performance measures. A minimum of two days on-site at the ADWR office per week is required.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Acts as primary liaison between the Information Technology Division and agency divisions and sections.
• Supports the organization's key business processes and applications and gathers and documents business requirements for all projects.
• Provides functional expertise to developers during the design and construction phases of projects and maintains business systems standards by applying project management methods, tools, and processes as standard practice.

Knowledge of :

• Methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development
• Data Quality best practices, including profiling
• Project management techniques such as project workflow, time estimates, budget estimates, resource allocation, etc.
• Familiarity with Business Analysis Body of Knowledge
• Water resources policy and history

Skills in:

• Business and systems analysis
• Demonstrating analytical skills to evaluate information gathered from multiple sources
• Effectively manage multiple tasks
• Problem-solving
• Strong interpersonal, as well as verbal and written communication skills
• Research independently
• Strong customer service
• Effective problem-solving
• Microsoft Office Applications 

Ability to:

• Balance and organize multiple tasks
• Assess operational needs to establish priorities
• Effectively translate user requirements into business, functional, and test scenarios for projects of various sizes and complexity, and develop and write technical documentation
• Produce quality work and meet deadlines
• Develop technical documentation
• Design effective business procedures and processes to enhance the overall quality of applications
• Learn new analytical tools
• Work independently and in a team setting
• Analyze, interpret, and evaluate information gathered from multiple sources
• Complete feasibility reviews and impact analysis, and make appropriate recommendations
• Build relationships, gain consensus, and work collaboratively in teams across the agency
• Identify opportunities for solutions to improve efficiency and reduce waste

Candidate should have bachelor's degree in a related field. Prefer experience in business analysis or Salesforce platform.  

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Deferred compensation plan
• Credit union membership
• Wellness plans
• LinkedIn Learning membership
• Tuition Reimbursement
• Employee Discounts

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Please note, enrollment eligibility will become effective after 27 weeks of employment. The current contribution rate is 12.00%.

If you have any questions, please feel free to contact ADWR Human Resources Office at (602) 771-8500 for assistance. Persons with disabilities may request a reasonable accommodation such as a sign language or an alternative format by contacting ADWR Human Resources. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.