Division of Benefits and Medical Eligibility (DBME)
Program Support Administration (PSA)
8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $27.1410 hourly (56,453.28 Annually)

Grade: 20

Closing Date: January 15, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Training Officer 2, who provides instructor-led training throughout the State, teaching courses specific to DBME/FAA to new hires and Benefits Eligibility Specialist (BES) staff having an identified gap in skills. Responsibilities include, but are not limited to: delivering training in a virtual platform; facilitating development activities; ensuring quality of training delivery and materials being presented; providing mentoring and coaching to DBME staff as necessary; coordinating with business partners and customers to meet the organizational training needs; advising DBME regarding specific FAA eligibility practices and skills; providing suggestions for BES training development; serving on committees and teams with impact to all layers of the DBME/FAA training delivery and/or design; providing facilitation services as needed; assisting with course development; and completing other projects as requested by the supervisor or Training Manager. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include, but are not limited to:

• Trains division staff around the state on DBME/FAA topics. This includes preparing to deliver the course content, such as learning new material, attending Train-the-Trainer workshops, gathering materials, traveling to class sites across the state, and setting up training facilities. Provides reports on training delivery, student evaluations, and attendance. Facilitates meetings, workshops, and other synchronous learning and development activities.
• Prepares to present training classes, including learning new materials, attending Train the Trainer workshops, gathering materials, traveling to class sites, and setting up training facilities.
• Performs routine administrative tasks involving status reports, project plans, and correspondence, attending meetings, serving on committees and teams, attending training and professional development classes and workshops, and serving on committees and work-groups.
• Assists with the creation and revision of all training materials/courseware, evaluating training aids, such as videos, audio tapes, job aids, exercises, training instruments, and other training resources for use across all divisions. Ensures alignment with course materials, training objectives, and compliance with DES standards, and makes recommendations to OPD management.

Knowledge of:

• Computers, Google G-mail and Calendar, Google Suite, and Microsoft Office products
• Writing, including grammar, punctuation, spelling, proper syntax, and proper sentence structure
• Adult learning principles
• Federal and State laws, regulations, policies, and procedures
• Customer service and communication principles
• Evaluation (Phillips ROI model preferred)
• Project planning concepts and practices
• Collaboration and social media platforms, such as SharePoint
• Training delivery principles, practices, techniques, and tools
• Basic working knowledge of training-related technologies, such as learning management systems and survey instruments, and management and leadership principles

Skills in:

• Customer service
• Coaching
• Interpersonal relations
• Verbal and written communication, including written composition
• Problem-solving
• Reporting, organization, training delivery
• Conflict management and supervision

Ability to:

• Adapt to change and new situations
• Maintain customer focus
• Use initiative
• Manage time efficiently
• Set and achieve high work standards
• Coach others, make sound decisions, and collaborate effectively with team members
• Manage conflict
• Delegate and work independently

The ideal candidate for this position will have:

• Bachelor's degree in business or public administration, a social or behavioral science or other acceptable field from an accredited college or university and three years of experience in the training field; OR a Master's degree in one of the above fields and one year of the required experience; additional experience in training administration or a position involving responsibility for a formal training program may be substituted for the required education on a month-for-month basis.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions regarding this career opportunity, please contact Alex Rivera at 480-910-0533 or AlejandroRivera@azdes.gov. 

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-910-0533 or AlejandroRivera@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.