Division of Developmental Disabilities (DDD)
4000 North Central Avenue, Phoenix, Arizona 85012

Salary: $86,000.00 - $91,000.00 

Grade: N2

Closing Date: February 8, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Nursing Manager. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:

• Oversees the clinical triage of all incidents received by the QMU and the assignments to the District staff (clinical and non-clinical). Oversight of QOC concerns investigations and the internal 2nd level review process. Oversight of the Vendor Corrective Action / Remediation process to ensure adherence to policy and standard of work and the health and safety of the Division members.

• Oversight of the Seclusion and Restraint (SAR) and Quality of Care (QOC) processes of the Division's subcontracted health plans to ensure compliance with regulation, policy & other contractual requirements. Ensure timely completion of the oversight process, developing and documenting policies, standard of work and monitoring the health plan's compliance with all SAR and QOC requirements.  

• Inter-Rater Reliability process for the Triage and QOC Investigative Nurses. Ensures the accurate and timely completion of all monthly assessments, data collection and analysis and quarterly reporting to AHCCCS. The Nurse Manager will also be responsible for the oversight of the Mortality Review process to include referrals to the Peer Review Committee as required per policy.

• Provides leadership, supervision, mentoring, & coaching of QMU clinical staff.  Facilitates regular 1:1s, team huddles, & other communications. Participates in meetings & in absence of the QM Nursing Administrator, facilitate these meetings. Completes Performance Appraisals, authorizes leave & approves ETE.

• Other duties as assigned as related to the position (typically 5% - 10%).

Knowledge in:

• Principles of nursing administration and management.

• Contract, CMS Managed Care Regulations 42 CFR § 438.340, policy compliance monitoring practices, other federal and state laws, DDD Policy and Procedures, and auditing methodologies.

• The array of services and service sites within the DDD network including LTSS services and supports; human dynamics and organizational systems; and the service delivery system.

• Quality management principles; auditing methodologies and contract and policy compliance monitoring practices.

• Process improvement principles and practices.

• Understanding the confidentiality and processes necessary to ensure the fidelity of the QOC process.

Skills In:

• Analyze problems and develop effective plans for corrective action.

• Conflict resolution.

• Prioritize and multi-task to meet goals and deadlines.

• Assessing, reviewing, and/or analyzing situations and/or data, i.e. critical thinking skills.

• Effective oral and written communication skills.

• Problem solving skills for complex situations. Project management to meet goals and deadlines.

• Management and leadership techniques.

Ability to:

• Plan, organize complex work and complete reports based on data, and documents in an accurate, clear and professional manner.

• Communicate clearly and concisely, both verbally and in writing.

• Work cooperatively with others, establish and maintain relationships. 

• Analyze situations accurately and take effective action.

• Work independently and multi-task in a fast-paced environment.

• Understand the value stream of the clinical aspects of the quality management system to hold teams accountable for timeliness.

• Mentor, coach and counsel subordinate staff.

The ideal candidate for this position will have:

• Experience using database systems to track, trend and provide analysis of data.

• Abide by Nursing regulations.

• Required at time of appointment:  Possession of a current license to practice as a registered nurse in the State of Arizona.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.

•  Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.

• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.

• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Joseph Deserio at 480-589-4222 or JDeserio@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480-589-4222 or JDeserio@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.