1600 W Monroe Street

Phoenix AZ 85007

Salary: $66,000 

Grade 25

Open until filled

The Lead eServices Tax Analyst 2 serves as team lead and subject matter expert for the eServices unit which implements, advances and maintains the electronic filing systems for all tax types (i.e. individual income, business tax returns, TPT, withholding tax) prepared and submitted using third-party tax software or other methods. Analyzes and interprets Federal and State tax laws, case law, and rules to make recommendations and provide support by planning, developing, coordinating, reviewing, and participating in the activities of a team conducting maintenance on existing systems and special projects. Serves as a liaison between ADOR’s Information Technology district and both software vendors and internal business users. Engages with internal and external customers to provide support, and with vendors to assist with routine to moderately-complex inquiries. Compiles regular reports. May perform difficult, complex, and/or specialized management studies, and plan or coordinate projects.

This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Lead
Serves as lead as for the eServices team to include subject-matter expert for team operations; point of escalation and peer mentor; "back up" monitoring for supervisor as needed; contributor toward positive team culture; conferring with superior, presenting and resolving difficult problems or questions, discussing plans and actions to be taken, making decisions

Tax Analysis

• Reads and interprets State, Federal and local codes, laws and rules in order to prepare reports or utilize in work activities
• Reviews, analyzes, and interprets new legislation in order to prepare guidelines, summaries, and recommendations to advance and maintain the agency’s electronic filing systems
• Reviews taxpayer problems and questions concerning taxes, inconsistencies in reported information, interpretation of statutes or regulations; exercises judgment and discretion; resolves problems, makes determinations
• Writes detailed reports based on research, analysis and evaluation of data pertaining to specific projects, conditions or proposals under study, involving application of expert or highly specialized knowledge, and recommendations for actions to be taken or resolution of problems

Systems Management

• Evaluates existing and proposed administrative policies, procedures, systems, and practices; documents findings, prepares comprehensive reports, and makes recommendations for changes to management
• Confers with agency officials, staff members and third-party software representatives of other agencies to acquire information needed to support and advance the agency’s electronic filing systems
• Coordinates implementation of process and system improvements, and develops training materials to provide systems training
• Develops or updates functional or operational manuals outlining established methods of performing work in accordance with organizational policy
• Evaluates the relevance of existing management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve program or system issues
• Reviews results of surveys, analyzes findings, and recommends practical solutions and implements those approved; designs and modifies automated and manual systems for specific applications

Service Delivery

• Provides guidance to the E-Services Team by planning, developing, directing, reviewing, and participating in the activities of a team conducting maintenance on existing systems and special projects
• Serves as a liaison between software vendors, businesses and ADORs Information Technology division
• Provides direct customer assistance, via phone, email, or in-person, regarding the use of department systems
  provides help desk services, troubleshooting customer concerns/problems
• Provides technical system support for internal team members
• Develops and maintains internal and external partnerships to promote the objectives of the agency and improve public service

Agency/Department Compliance & Continuous Improvement

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
• Minimum of five years' experience in tax and/or business systems analysis
• Previous experience leading or participating in continuous improvement efforts

Knowledge/Understanding

• Principles and practices of auditing and accounting
• Federal and State laws, case law and rules governing taxes administered by the agency
• Principles and practices of public administration with emphasis on effective planning, organization, and management
• Principles and techniques of automated information systems analysis, design, modification, and implementation
• Principles, research methods and reporting techniques used in administrative studies
• Operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities
• Policies and procedures established for the ADOR internal and external tax filing and administration systems (TAS, AZTaxes, eFile, TPTFile Webfile)

Skills

• Effective verbal, written, and listening communication skills
• Exceptional negotiating, conflict resolution and time management
• Effective interpersonal skills and demeanor
• Strong mathematical skills to include addition, subtraction, division, multiplication, fractions, ratios, averages, and basic algebra
• Effective organization and time management skills with the ability to make measurable progress on multiple assignment and projects simultaneously and work in high-pressure situations
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
• Proficient in the use of applications such as Altova XMLSpy and/or Azure DevOps

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to work both independently and collaboratively as part of a team establishing and maintaining effective working relationships
• Ability to apply auditing and accounting methods and techniques; interpret Federal and State laws, and to apply case laws and rules governing taxes administered by the agency; interpret policies and procedures established for the agency’s electronic filing systems; to conduct research and to perform quality control reviews; and to provide effective guidance and expertise in the development and Implementation of programs and projects
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to learn LEAN concepts, principles and tool
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

• Bachelor’s degree in Business, Accounting, Finance, Management, Information Technology, or a related field
• A relevant certification (e.g., Certified Public Accountant, Certified Management Accountant or similar)
• Continuous process improvement-related certification or belt
• Experience in IT methodologies and/or Quality Assurance testing

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.