Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Research and Analysis (R&A)
8620 North 22nd Avenue, Phoenix, AZ 85021

Salary: $16.0000 / Hourly ($33,280 Annually) 

Grade: 15

Closing Date: February 18, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 2. Under the direction of the FAA Research and Analysis Manager, this position performs a variety of administrative work of considerable difficulty as required and deemed necessary to support Research and Analysis (R&A). This position applies detailed knowledge of the Department, Division, Administration, and Agencies organization, policies, procedures, and day-to-day problem-solving. This position works independently, applies critical thinking to general instructions, and manages a variety of projects, using word and data processing equipment and other automated office equipment.

Essential Duties and Responsibilities include, but are not limited to:

• Monitors and maintains multiple mailboxes and phone lines. Receives a high volume of medical emergency forms daily from field staff Statewide, which requires immediate action. Creates referrals through the PMMIS database to post medical eligibility with a prompt turnaround time.
  
• Research and prepare reports; update and maintain spreadsheets and databases; answer multi-line phones; monitor fax servers, printers, MFP devices, etc.; fax, and scan documents that include confidential materials.
  
• Monitor and track all action items to ensure timely and accurate completion and report progress to the Local Office Manager. Utilizes current software programs to complete assigned tasks or projects; authority to respond to any deadline and/or assignments when the Local Office Manager is not available.
  
• Fields inquiries with external partners, such as the Department of Corrections, Department of Child Safety, and the Department of Child Services.
  
• Conduct research for the Appeals Processing Unit on benefits pending hearing referrals. Create AHCCCS referrals to post benefits pending hearing. Track and document the high-volume time frames associated with that specific action item. Monitors for completion.
  
• Coordinate and schedule work activities, meetings, presentations, conferences, and conference calls; prepare and distribute meeting minutes, weekly huddle notes; compile and prepare meeting agendas, materials, and reports; maintain supplies inventory.
  
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Knowledge in:

• Performing technical, complex, and difficult administrative work using independent judgment.
  
• Customer service practices and techniques.
  
• Time management

Skills in:

• Compose/create/maintain varied spreadsheet reports and correspondence.
  
• Handle detailed work with accuracy and speed.
  
• Task and detail-oriented

Ability to:

• Work in a fast-paced environment with medium to little supervision.
  
• Establish and maintain professional working relationships with staff and outside entities.
  
• Problem-solve various issues and execute appropriate independent judgment

The ideal candidate for this position will have:

• Two years of administrative experience.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Paid vacation and sick time
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions regarding this career opportunity, please contact Alex Rivera at 480-910-0533 or AlejandroRivera@azdes.gov. 
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.