Processing Division
1600 W Monroe St. Phoenix, AZ 85007

Salary: $35,000 

Grade: 16

Closing Date: 3/17/2026

Error Resolution

• Analyzes, investigates, and appropriately adjusts tax documents and payments for one tax type.
• Identifies. examines, and corrects tax documents and payments that the tax system failed to validate.
• Updates and/or amends standard operating procedures for specified tax type.
• Refers unresolved customer grievances or inquiries and escalates third-tier taxpayer inquiries and grievances to senior team members
• Educating taxpayers in registration and use of department’s business website

Research

• Conducts comprehensive research and communicates with taxpayers, team members, and supervisors in order to resolve return/payment errors.

Processing

• Processes low volume returns in the system.
  

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry s/events; and or participation in training and others continuing education opportunities.
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
• Completes all required training in a timely manner.
• Participates in assigned work teams as appropriate.
• May complete periodic metrics, projects, huddle boards and reports as requested.
• Prepares for and actively participates in 1:1 coaching with supervisor
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
  

Knowledge/Understanding

• Working knowledge and understanding of banking credits and debits, accounting and taxation
• Knowledge of the integrated tax system (TAS)
• Knowledge of statutes applicable to tax reporting
• Knowledge of confidentiality requirements regarding tax information
• Knowledge of return filing instructions and electronic filing requirements
• Understanding of Federal and State laws, rules and regulations

Skills

• Strong verbal, written, and listening communication skills
• Strong mathematical skills to include addition, subtraction, multiplication, division, average, percentage and interest
• Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations to meet deadlines.
• Effective interpersonal skills and demeanor
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
• Proficient in the use of tax reporting systems such as TAS

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to analyze and evaluate taxpayer claims, and perform detailed examinations of state tax documents
• Ability to provide guidance and transfer knowledge to other team members
• Ability to work both independently and collaboratively as part of a team
• Ability to perform tasks with precision and speed Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes
• Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner.
• Making logical deductions from data; and identifying a solution for resolving the problem
• Ability to learn and embrace Continuous Improvement, Six Sigma and/or LEAN
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  
  

The ideal candidate for this position will have:

• Previous experience in research and analytics of complex tax situations, or work experience that demonstrates accuracy and speed in a fast-paced production environment.
• Experience with Continuous Improvement, Six Sigma and/or LEAN

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associate’s Degree (e.g., A.A.), training, coursework, and work experience relevant to the assignment.
• Minimum of one year of related experience
  

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
• State and Federal Criminal Background Check, including fingerprinting
• Arizona Tax Filing Records Check
• If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona provides a world class comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement 
• Stipend Opportunities 
• Infant at Work Program 
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS).
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.

Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.