Division of Information Technology
1600 W Monroe St. Phoenix, AZ 85007

Salary: $72,100 

Grade: 26

Closing Date: 4/10/2026

The Business Analyst Senior role serves as the liaison between the Information Technology Services Division and multiple
business units throughout the agency for large, complex projects. This role is responsible for eliciting and documenting
project requirements, validating that solutions meet the department’s objectives, collaborating with project
stakeholders, and championing solutions through education and change leadership.

Project Planning and Support

• Schedules and facilitates meetings with project stakeholders, as needed or required
  
• Prepares and delivers informative, well-organized presentations and project status
  reviews for project stakeholders
  
• Creates project documents, including but not limited to, detailed project
  requirements statements, context diagrams, status reports, change requests, and
  other documents as outlined by the project management lifecycle process or as
  required by stakeholders
  
• Manages document versions to ensure standardized templates are completed, when
  applicable
• Ensures requirements traceability is maintained during the development and testing
  phases
  
• Continuously communicates with developers, quality assurance analysts, project
  managers, and other stakeholders to clarify requirements and resolve conflicts
• Champions solutions through education and change leadership

Requirements Gathering

• Acts as liaison between Information Technology Services Division and other business
  units
  
• Follows best practices to develop requirements gathering plans prior to meetings
  
• Elicits project requirements and expectations by meeting and collaborating with
  customers and other stakeholders
  
• Ensures requirements are aligned to the approved project charter and supports the
  agency’s objectives

Technical Project Support

• Develops and executes comprehensive system test plans, conditions, test scripts,
  and test cases
• Provides functional expertise to developers during the design and construction
  phases of projects
  
• Supports business testing by documenting and analyzing business feedback and
  coordinating necessary changes and/or updates with the project’s technical
  stakeholders

Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to
  taxation through regular engagement in activities 
  
• Actively contributes to team and individual effectiveness through the following: -
  Attends staff meetings and huddles of work unit or district
  
• May complete periodic metrics, projects, huddle boards and reports as
  requested.
  
• Maximizes work processes and deliverables through lean principles within the
  Arizona Management System (AMS)
  

Knowledge/Understanding

• Knowledge of Business Analysis Body of Knowledge (BABOK)
  
• Understanding of software development processes, including requirements and technical design
  analysis, development, system and user testing, problem resolution, and planning
  
• Basic knowledge of tax-related policies and procedures
  
• Knowledge of Lean Six Sigma methodologies and techniques for systems analysis and design, and business
  process modeling

Skills

• Superb verbal, written, and listening communication skills
  
• Organization and time management skills with the ability to manage multiple projects simultaneously and
  work in high-pressure situations
  
• Effective negotiation and elicitation skills Effective interpersonal skills and demeanor
  
• Effective project leadership skills in order to keep project timelines on track
  
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office
  
• Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as
  Gmail, Sheets, Docs, and Drive.
  
• Proficient in the use of systems such as TFS and Azure DevOps

Abilities

• Ability to comfortably speak to and facilitate meetings with large groups of people
  
• Ability to work both independently and collaboratively as part of a team
  
• Work in a confidential manner, ensuring information is shared with internal and external individuals in an
  appropriate manner 
  
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the
  relevant information and data needed to address the problem
  
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About
  One Another
  

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally,
  and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  
  

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include
  but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g.,
  B.A.), training, coursework, and work experience relevant to the assignment.
  
• Minimum of six years' experience in business analysis and/or project management
  
  Bachelor’s Degree in Business, Business Analytics, or a related field
  Project Management Institute (PMI) Certification
  Lean Six Sigma Certification

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
  
• State and Federal Criminal Background Check, including fingerprinting
  
• Arizona Tax Filing Records Check
  
• If applicable, ASEDRA Authorized Driver Identification Check.
  

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance
  

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS).
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.
Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.