1740 West Adams Street

Phoenix, AZ 85007

Hourly Pay Rate: $24.39 

Grade: 22

This position will close on Friday April 10, 2026  

Under general supervision of team administrator, supervises the Licensing team, provides accurate, courteous and excellent customer service in a timely manner to Arizona Barbering & Cosmetology applicants and licensees, etc. while assuring compliance with all applicable statutes, rules, regulations, policies and procedures.

Responds to inquiries from the general public on issues and resolves problems and questions presented by agency staff; operates a computer for data storage and retrieval; confers with leaders to determine actions to be taken and to make appropriate decisions for resolution for difficult problems and/or questions.

• Analyze, verify, interpret, and track primary source documentation received in support of license applications to determine validity and completeness of documents and identify deficiencies

• Analyze and research complex, escalated applications, to ensure compliance with Arizona Revised Statutes, rules, and regulations. Perform research and accurately enters data in the Cosmetology and Barber database(s)

• Supervises Licensing team, including appropriate management of unit personnel needs, conducting performance appraisals, determining training needs of staff, recommending and implementing goals, objectives, and schedules

• Participate and conduct on the job training for new hires; accumulate data and report statistics on various work activities completed in a workday to be incorporated in management reports. Confer with leaders on problem escalations, assuring full appraisal of unusual transactions and/or daily operations

• Other duties as assigned as related to the position

Knowledge:

• Supervisory and managerial principles and techniques, including functions such as hiring/separations, promotions, employee development and effective discipline

• Considerable knowledge of Arizona Barbering & Cosmetology Statutes, rules, and regulations

• Business English to include proper sentence structure, grammar and punctuation

• Determine personnel needs of the units

• De-escalation techniques

• Problem resolution

• Google Suite

Skills & Ability:

• Proficiency with technology, especially computers, software applications, and phone systems

• Communicating effectively while actively listening to others

• Conveying rules regulations, laws, policies, and procedures

• Responding to customer service complaints/problems

• Applying world class customer service techniques

• Typing at least 45 words per minute

• Critical thinking and reasoning

• Preference of supervisory experience

• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

• Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions please feel free to contact Jessica Wilson at jwilson@bcb.az.gov for assistance