Division of Developmental Disabilities (DDD)
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $53,000 - $57,000 

Grade: 20

Closing Date: April 24, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Community Engagement Coordinator. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:
• Works with division personnel, providers and community groups, organizations and agencies in providing various community resources to members/families with developmental disabilities; serves as the point of contact to providers for various provider fairs; coordinator provider events; delivers presentation regarding DDD, eligibility requirements, the CSC, and resources to the community; attends various community events to provide info pertaining to DDD.
• Coordinates on-going and special projects as assigned, including assistance with the Strategic Plan implementation. Communicates and coordinates with District staff, produce clear and concise tracking reports. Maintains all mailboxes that are assigned and keeps current on all communication in those mailboxes. Works with supervisor in the development of materials of AHCCCS approval.
• Represent the CSC Unit in providing resources, support and technical assistance to members with disabilities and their families who need assistance in accessing community resources. Works with the Office of Community Engagement to coordinate presentations, materials, and information about DES; provides customer service to community walk-ins by connecting them to the correct DES/DDD Division for follow up.
• Meets with community both private and public to determine various resources available and the eligibility criteria for these services; compiles these community resources by need; assists in the development of services specifications; assists in mailing and collecting data from surveys for family support services both delivered through DDD and those available through the community and routinely assesses family satisfaction with services rendered.
• Speaks with Callers, calms them, listens to their complaints, inquiries, or questions, and enters the complaints in the Resolution System. Follows-up on the issue’s resolution and keeps the complainant apprised at regular intervals. Ensures that complaints are resolved within the designated time frames.
• Maintains a current list of persons meeting the AHCCCS deliverable in regards to the Resolution System Procedure CBT.

Knowledge in:
• Federal and State laws, rules and regulations related to individuals with developmental disabilities.
• Developmental disability system in Arizona and nationally.
• American with Disability Act (ADA); Principles of family support and self determination.
• Resources, programs, and systems that support members with developmental disabilities.
• Principles and practices related to family services and supports, service specifications, policies, and procedures for family support and requirements of services specifications.

Skills in:
• Problem solving; Oral and written communication.
• Planning, organizing, prioritizing, multi tasking and time management to execute various competing duties and activities; Mediation and group facilitation.
• Creating programs that affirm and strengthen families; Using various computer equipment and software applications (e.g. databases, excel, etc.,).
• Developing and promoting relationship building with federal, state, non-profit and private agencies.
• Establishing and maintaining effective working relationships with internal and external stakeholders; Interacting and working with diverse individuals, advocacy groups and others in a professional manner.
• Personal sense of competence, and cultural and community traditions and norms; teamwork and team Building .

Ability to:
• Assess members and their families for family support services and monitor/evaluate the program successes.
• Provide public relations, training, and technical assistance to members/families, providers , community groups, organizations, and private and nonprofit agencies.; Meet time lines.
• Effectively represent the Department/Division with internal and external stakeholders with good decision making abilities; Read, comprehend and apply policies, procedures, etc., with a commitment to continuous improvement.
• Understand the concerns of members and capably assist in resolving the issues; customer focus (making customers and their needs a primary focus of one’s actions, and developing and sustaining productive customer relations).
• Learn about the services provided by the DES divisions; Work with individuals with disabilities and their families; Set high work standards and maintain a high level of energy.
• Understand and model the principles of family support in all program activities planning, governance, and administration; Advocate with families for services and systems that are fair, responsive and accountable to the families served.

The ideal candidate for this position will have experience working with the Department of Economic Security, Division of Developmental Disabilities

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Shobana Jeyaraj at 480-915-7157 or shjeyaraj@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-915-7157 or shjeyaraj@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.