Division of Benefits and Medical Eligibility (DBME)
Program Support Administration (PSA)
8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $20.5346 / Hourly ($42,711.96 Annually) 

Grade: 16

Closing Date: May 22, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced and highly motivated individual to join our team as a Master Scheduler. The Master Scheduler is responsible for beginning level professional work assisting in the management of the Department's staff training and employee development program. This individual will perform training related administrative support for the entire DBME program and its partners including, but not limited to: tasks associated with training registration for employees and contractors as well as recording, managing, and storing training data within an automated learning management system.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Provides administrative support for all DBME training, including registering attendees, scheduling classes, trainers and training rooms, maintaining training data across multiple programs and applications.
• Disseminates training notifications to participants. Tracks and updates training records, and instructor status.
• Organizes and maintains storage, assembly of training and vendor materials as requested and in compliance with the Department and Division standards, practices and protocols.
• Provides customer assistance and telephone coverage, answering and directing calls, troubleshooting issues.

Knowledge in:

• Common software applications.
• Administration and management practices.
• Organization and tracking systems.

Skills in:

• Plan, organize and coordinate training programs (time management skills).
• Excellent communication skills.
• Excellent customer service principles.

Ability to:

• Ability to maintain effectiveness when experiencing major changes in work tasks or the work environment.
• Ability to adjust priorities to meet deadlines.
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions.

The ideal candidate for this position will have:

• Two years of responsible administrative experience

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Daniel Almeida at DAlmeida@azdes.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 309-1564 or DAlmeida@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.